Desktop Support Specialist
Job Location:
Elizabethtown, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location: Elizabethtown NC 28337
Work Address: 286 Aviation Parkway Elizabethtown NC 28337
Duration: Long-Term Contract
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7 years of experience supporting desktop hardware software peripherals networking protocols and communications.
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7 years of experience installing and imaging desktop/laptop computers.
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7 years of experience deploying and configuring software for end users.
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7 years of experience installing and supporting local and network printers.
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7 years of experience performing user data migration and profile transfers.
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7 years of experience documenting technical support processes and procedures.
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7 years of experience using ServiceNow or similar ITSM ticketing systems.
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Strong troubleshooting and customer service skills.
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Experience with Active Directory Citrix email administration and account management.
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Ability to work independently in a field support environment.
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Comfortable with frequent travel between supported locations.
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Experience supporting state government or large enterprise environments.
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Experience leading technical projects and coordinating team activities.
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Knowledge of ITIL-based service management practices.
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Experience working with Data Center Operations and network infrastructure teams.
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Diagnose and resolve complex desktop software hardware and network-related issues.
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Install configure image and deploy desktop and laptop systems.
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Load and configure appropriate software for end users.
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Install and support local and network printers scanners and peripherals.
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Perform user profile and data migrations during hardware refresh projects.
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Provide on-site technical support across assigned counties.
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Manage and resolve ServiceNow service requests and incidents.
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Prioritize tickets based on business impact and urgency.
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Communicate issue status and resolution updates to customers and support teams.
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Take ownership of incidents through full resolution.
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Support Active Directory account administration and user access management.
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Assist with email NCID Citrix and other account-related requests.
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Coordinate with Data Center Operations for file storage restores and network-related services.
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Work with application and network teams to troubleshoot and resolve complex issues.
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Lead and coordinate technical projects and field deployments.
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Provide project status updates to management.
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Collaborate with cross-functional teams to achieve project objectives.
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Create and maintain technical documentation processes and procedures.
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Ensure documentation supports operational standards and service level agreements.
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Review and update documentation annually.
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Recommend technical improvements and solutions to emerging issues.
