Desktop Support III

We are seeking an experienced Desktop Support III to join our Information Technology this role you will provide advanced technical support for end users across Deaconess Health System helping ensure the technology our caregivers staff and leaders rely on remains secure reliable and efficient.

As a senior member of the desktop support team you will troubleshoot complex technical issues support hardware and software deployments serve as a subject matter expert for assigned technologies and help drive continuous improvement in IT service delivery. This is an excellent opportunity for a technology professional who enjoys problem-solving customer interaction and making a meaningful impact in a healthcare environment.

• Provide advanced desktop and end-user support across the organization
• Troubleshoot and resolve complex hardware software application and device issues
• Support the deployment lifecycle management and maintenance of desktop hardware and related technologies
• Maintain accurate IT asset inventory and tracking records
• Utilize Help Desk and ticketing systems to document prioritize and resolve incidents and service requests
• Support installed applications through troubleshooting maintenance updates and performance monitoring
• Serve as a Subject Matter Expert (SME) for assigned applications systems or technologies
• Coordinate with vendors and internal teams to resolve technical issues and improve system performance
• Follow established change management processes to ensure stability and reliability of technology environments
• Provide responsive professional and customer-focused support through phone remote and onsite interactions
• Assist with continuous improvement initiatives that enhance service quality efficiency and customer satisfaction
• Create and maintain technical documentation procedures and knowledge resources
• Collaborate with IT team members to support enterprise technology initiatives and operational goals

• Associates degree in Computer Information Services Computer Science or a related field
• Five or more years of desktop support technical support or end-user computing experience
• Strong knowledge of desktop operating systems hardware software peripherals and device support
• Experience troubleshooting and resolving complex technical issues in a professional environment
• Familiarity with ticketing systems asset management tools and IT service management practices
• Strong analytical troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently while managing multiple priorities and support requests
• Experience supporting enterprise technology environments and end-user computing platforms
• Commitment to teamwork professionalism and continuous learning

Preferred:

• Baseline certification as defined by the Career Development Plan
• Three or more advanced certifications and/or applicable college coursework
• Experience supporting healthcare technology environments

• A meaningful role supporting the technology that enables patient care and healthcare operations
• Opportunities to work with a wide range of enterprise technologies applications and end-user systems
• Advanced technical troubleshooting and subject matter expert responsibilities
• Professional growth through certifications technical development and hands-on project experience
• Exposure to enterprise IT operations infrastructure and healthcare technology environments
• Collaboration with experienced technology professionals across multiple IT disciplines
• A supportive team culture focused on service excellence innovation and continuous improvement
• Career advancement opportunities within Information Technology and Digital Services
• A stable healthcare organization where your expertise helps support thousands of caregivers employees and patients every day
• A workplace built on teamwork accountability reliability and exceptional customer service