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Desktop Support Engineer – Windows Imaging & Deployment

Lumen Solutions Group Inc

Job Location:

Philadelphia, PA - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture and EnterpriseTransformation.

Role: Desktop Support Engineer Windows Imaging & Deployment
Location: Philadelphia PA - 19104 (Onsite - 5 Days in a Week)
Job Type: Contract

Job Summary:
Key Responsibilities

Provide technical support for end-user systems running Windows 10 and Windows 11.
Perform imaging configuration and deployment of Windows-based hardware.
Troubleshoot hardware and software issues ensuring timely resolution.
Manage and maintain hardware inventory including tracking and asset management.
Support IT projects such as device rollouts upgrades and refresh initiatives.
Utilize ServiceNow for incident request and asset management.
Follow and apply ITIL principles in daily support operations.
Collaborate with cross-functional teams to ensure smooth IT service delivery.
Maintain clear and effective communication with users and stakeholders.

Required Skills & Qualifications

Demonstrated hands-on technical support experience.
Strong knowledge of Windows 10 and Windows 11 environments.
Experience with system imaging and hardware deployment.
Solid troubleshooting and problem-solving skills.
Familiarity with ITIL framework and best practices.
Experience using ServiceNow or similar ticketing tools.
Basic understanding of project coordination or project management.
Excellent verbal and written communication skills.

Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Required Experience:

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