Desktop Support Engineer L2 US
Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT THE UNITED STATES!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with
- Provide enterprise IT support and operational expertise across multiple customer environments including troubleshooting and maintaining Windows/Linux systems Microsoft 365 Azure and business applications.
- Manage and support cloud and hybrid IT environments by administering technologies such as SCCM Intune Citrix Azure services endpoint security software deployment patch management and device policies.
- Collaborate with customers vendors and internal teams to deliver reliable IT services implement security best practices resolve complex technical issues and ensure system stability performance and continuous improvement.
- Proven experience in IT operations enterprise infrastructure and technical support environments.
- Hands-on experience with one or more technologies: Microsoft 365 SCCM Intune Windows/Linux Citrix Azure Print Services or application support.
- Strong troubleshooting skills with a structured solution-oriented approach to resolving technical issues.
- Knowledge of cloud and hybrid environments endpoint management security practices and virtual machine support.
- Bachelors Degree in IT Computer Science or related field (or equivalent experience) strong communication skills and flexibility to support different shifts/24x7 operations.
At Excis your work matters. Youll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in the United States and be at the forefront of IT support excellence!
Required Skills:
Required Skills: 10 years IT support experience with at least 3 years supporting C-level executives strong 1st/2nd line support and ticket management skills excellent customer service and communication abilities advanced knowledge of macOS Android and Windows 10/11 solid understanding of networking (VPN printing configuration) MS Teams/VoIP and Office 365 expertise strong audio/video troubleshooting skills experience working with vendors availability for on-call and travel and strong attention to detail.
Required Education:
Experience in MCP and/or A certifications
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more