Desktop Support Engineer L2 US
Job Location:
Daily Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT THE UNITED STATES!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with
What you will do:
- Provide enterprise IT support and operational expertise across multiple customer environments including troubleshooting and maintaining Windows/Linux systems Microsoft 365 Azure and business applications.
- Manage and support cloud and hybrid IT environments by administering technologies such as SCCM Intune Citrix Azure services endpoint security software deployment patch management and device policies.
- Collaborate with customers vendors and internal teams to deliver reliable IT services implement security best practices resolve complex technical issues and ensure system stability performance and continuous improvement.
Requirements
What You Need:
- Proven experience in IT operations enterprise infrastructure and technical support environments.
- Hands-on experience with one or more technologies: Microsoft 365 SCCM Intune Windows/Linux Citrix Azure Print Services or application support.
- Strong troubleshooting skills with a structured solution-oriented approach to resolving technical issues.
- Knowledge of cloud and hybrid environments endpoint management security practices and virtual machine support.
- Bachelors Degree in IT Computer Science or related field (or equivalent experience) strong communication skills and flexibility to support different shifts/24x7 operations.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in the United States and be at the forefront of IT support excellence!
Required Skills:
Required Skills: 10 years IT support experience with at least 3 years supporting C-level executives strong 1st/2nd line support and ticket management skills excellent customer service and communication abilities advanced knowledge of macOS Android and Windows 10/11 solid understanding of networking (VPN printing configuration) MS Teams/VoIP and Office 365 expertise strong audio/video troubleshooting skills experience working with vendors availability for on-call and travel and strong attention to detail.
Required Education:
Experience in MCP and/or A certifications
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
