Desktop Support Associate

In the assigned Job Role of Technology Associate your Area Of Responsibility will be as below:

Assist in coding and refinement of basic code structures in line with internal guidelines to meet projects technical specifications
Assist in execution of test cases based on guidance and test plans to meet functional requirements
Participate in troubleshooting and resolving production issues to enhance system reliability

Your contribution to the team:

Willingness to learn and adapt to new technologies
Ability to assist in code development refinement and testing adhering to guidance and best practices.
Focused to develop competence for activities as part of entire SDLC life cycle
A collaborative mindset with effective communication skills
Dedication to continuous improvement and knowledge sharing

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill and Experience
The Desktop Support Associate should have technical knowledge and handson experience on the following technologies:
Microsoft Client OS (Win1011)
Active Directory & its services DHCP DNS
Print and File share services
Hardware Break-fix
Patch Management
Microsoft desktop operating system and Windows application deployment configuration and management
Windows Client Administration
Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs networks telephone systems and peripherals with routine maintenance
Identify log and resolve technical problems with software applications or network systems
Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
Where required administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls messages and/or work orders regarding desktop problems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Have proven track record of working with technologies from Microsoft SCCM VMWare Horizon Intune etc.
Develop in- depth technical knowledge and domain expertise within End User Computing technologies
Proactive and passionate of the EUC world with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 11 support migration & Deployment.
If necessary liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.

Preferred Skill and Experience
Willingness to work in walk in support environments and interact directly with end users.
Ability to comply with Company security compliance and data protection policies.
ITIL V3 certification is preferred
Experience and desire to work in a Global delivery environment
Communication and Analytical skills

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview
The Infosys Retail Consumer Goods and Logistics unit stands as a globally respected partner of choice dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn adopt and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality value-enhanced solutions. Join us and become part of a team that drives innovation operational efficiency and sustainable growth in the retail consumer goods and logistics sector. Together we can shape the future of these industries and achieve remarkable success.