Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end-user support

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting communication and collaboration while taking ownership of complex technical challenges and mentoring junior team members.

• Purpose with Passion Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
• Growth & Development Opportunities for certifications skill-building and career progression
• Team-Oriented Culture Collaborate with supportive colleagues in a high-performing environment
• Recognition & Impact Your expertise directly improves user experience and operational efficiency

• Medical Dental and Vision coverage
• Life insurance
• 401(k) with company match
• Paid holidays including You Pick a Day
• FSA and HSA options
• Pet insurance
• Additional benefits available

• Location: On-Site (Tucson AZ)
• Schedule:1st Shift; Monday through Friday
• Pay Rate:$25

• Provide advanced technical support for desktops laptops mobile devices and peripherals
• Analyze and resolve complex user incidents and service requests
• Install deploy and maintain hardware and software systems
• Troubleshoot issues via in-person phone or chat support
• Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
• Perform system updates including Microsoft security patches antivirus updates and application upgrades
• Support networking-related issues and endpoint connectivity
• Order and manage hardware parts for maintenance and repairs
• Create update and maintain knowledge base documentation
• Act as a liaison with third-party vendors and technicians
• Conduct root cause analysis (RCA) for recurring issues
• Document processes and develop clear procedures for self-service capabilities
• Mentor and support Level I and Associate Desktop Support Analysts
• Participate in continuous improvement initiatives and operational enhancements

Required:

• Bachelors degree in Computer Science IT or related field
  OR 4 years of equivalent work experience
• A Certification

Preferred:

• Network Certification
• Prior experience as a Desktop Support Analyst I

• Strong experience supporting PC hardware and peripheral devices
• Intermediate to advanced troubleshooting skills (hardware & software)
• Experience with Microsoft O365 Suite and SharePoint
• Familiarity with Active Directory and user support
• Knowledge of ITIL or change management practices
• Ability to perform root cause analysis (RCA)
• Experience supporting mobile devices (preferred)
• Proficiency with ticketing systems and incident tracking
• Excellent written and verbal communication skills
• Strong customer service mindset

• Valid drivers license with acceptable driving record
• Ability to pass a background check prior to hire
• Highly detail-oriented with strong organizational skills
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Collaborative team player with sound judgment

As a Desktop Support Analyst II you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance enhances user satisfaction and contributes to continuous service improvement.