Deskside Technician II

Requirements

1 years corporate deskside support or equivalent experience

Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

Excellent troubleshooting capability

Ability to maintain composure while handle challenging dynamic rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g. SCCM Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid drivers license

Walk bend stand for prolong periods of time and lift equipment up to 50 pounds

Physical presence at a Stefanini or Client location during shift

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Desired Characteristics

A Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience a plus

Experience with Basic network concepts (Active Directory / Workstation Domain Trust Relationship)

What youll get

Work with brilliant minds often within a global capacity;

Work with people who exhibit:

Commitment to the client

Leadership by Example

Respect for people

Courage to innovate

Humbleness to learn

Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;

Agility flexibility and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;