Deskside Technician II
Savannah, GA - USA
Job Summary
Who we are Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia. What will you do
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Requirements
- 2 years corporate deskside support or equivalent experience
- Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging dynamic rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g. SCCM Intune)
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid drivers license
- Walk bend stand for prolong periods of time and lift equipment up to 50 pounds
- Physical presence at a Stefanini or Client location during shift
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
Desired Characteristics
- A Certification
- Microsoft Certified Professional (MCP)
- Windows architecture including permissions and file structure
- Mac/Apple experience a plus
- Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
- Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.
- Brazilian and privately owned company
- Agility flexibility and innovation are in our DNA
- Flat organizational structure which enables faster communication and decision making
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more