Deskside Technician II
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Job Summary
For 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 30000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia. Job Description
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- Ability to work 24 hrs/week (Schedule open)
- 2 years corporate deskside support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging dynamic rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g. SCCM Intune)
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid drivers license
- Walk bend stand for prolong periods of time and lift equipment up to 50 pounds
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
Desired Characteristics
- A Certification
- Microsoft Certified Professional (MCP)
- Windows architecture including permissions and file structure
- Mac/Apple experience a plus
- Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
What youll get
- Work with brilliant minds often within a global capacity;
- Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.
Why were different
- Brazilian and privately owned company;
- Agility flexibility and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
