Deskside Technician II

Highly experienced IT professional with over 5 years in various industries including retail corporate luxury and fashion. Possesses a strong focus on excellent communication user empathy and providing white glove service to all employees. Proven ability to administer and manage Active Directory Office 365 and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta) MDM (Workspace One) and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged.

• Executive Support: Provide immediate and proactive white glove service to C-level executives and their assistants anticipating needs and ensuring seamless IT operations.
• Technical Support: Offer Level 2 and 3 technical supports for a diverse user base across multiple locations including remote and on-site assistance.
• Device Management: Oversee device management for both Mac and PC laptops iPhones iPads and monitors using Workspace One.
• IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement ensuring efficient tracking and automation.
• Asset Management: Responsible for the full lifecycle of IT assets and inventory including procurement tracking and maintenance.
• Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs onboarding and offboarding processes.
• Documentation & Training: Create and update internal and external IT documentation processes and knowledge bases for team success and user empowerment.
• Project Management: Participate in IT renovations moves buildouts and implementation of new systems.
• Mobile Device Management: Support company cell phone troubleshoots including upgrades and line transfers.
• Collaboration Tools: Integrate and optimize collaboration tools (Zoom SharePoint Teams Outlook Calendar).
• Administrative Access:The candidate is comfortable working without a permanent administrator account and understands that elevated access can be requested through LAPS when necessary. If additional support is required must be willing to contact the appropriate team or escalate the ticket.
• Travel Requirements:The candidate is willing to travel throughout the MWMA region. Candidate understands that the role may require approximately one flight per month along with one weekly visit to a store.
• Transportation: The candidate has a valid drivers license and access to a personal vehicle allowing them to travel to various store locations as needed.
• Travel Expense Reimbursement:All approved business travel expenses including hotel accommodations transportation meals and gas mileage or fuel costs will be reimbursed by Stefanini in accordance with the companys travel and expense policies.
• Other duties as assigned