Deskside Technician I

About The Role:Were looking for a detailoriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle this role youll focus on asset management imaging shipping/receiving and basic hardware troubleshooting within a fastpaced depot environment. If you enjoy handson technical work and keeping operations running smoothly this is a great opportunity to grow your IT career.

Key Responsibilities Asset Management

• Maintain accurate inventory of laptops desktops peripherals and accessories
• Track hardware through receiving staging deployment return repair and retirement
• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
• Configure test and validate devices prior to shipment
• Ensure all equipment meets quality and compliance standards

Shipping & Receiving

• Receive incoming hardware shipments and verify contents
• Package and ship devices to end users or field locations
• Maintain proper documentation labeling and tracking

Technical Support & Break/Fix

• Diagnose and repair basic hardware issues on Windows/Apple Devices.
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

What Youll Get

• Work with brilliant minds often within a global capacity;
• Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.

Why were different

• Brazilian and privately owned company;
• Agility flexibility and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

What You Need To Succeed

• 1-2 years of corporate deskside depot or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices.
• Familiarity with Windows 10 and Windows 11 and Apple environments
• Basic experience with Active Directory (lookups password resets device checks)
• Knowledge of Microsoft Office 365 Outlook and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN basic printer hardware support and tools such as
  • Symantec Endpoint Protection
  • BitLocker
  • SCCM
  • RDP