Deskside Support Specialist

The Deskside Support Specialist provides first- and second-level support for end-user hardware software printers network connectivity and related IT services. This position is responsible for installing configuring maintaining and repairing desktop and laptop systems while supporting associates directly at their workstations and on the manufacturing floor.

The role requires frequent interaction with production personnel engineers administrative staff and leadership to ensure minimal disruption to operations. Complex infrastructure issues involving servers enterprise networking or centralized systems are escalated to appropriate IT support teams while maintaining ownership of communication and follow-up.

This is a full-time on-site position requiring daily support of manufacturing operations and production-floor technology. Additionally the role requires immediate response to production-impacting issues 24/7.

Qualifications :

Required

  Associate degree in Information Technology Computer Science or a related technical field or an equivalent combination of education and relevant experience.

  Minimum of two years of hands-on desktop deskside or technical support experience.

  Experience troubleshooting Windows operating systems computer hardware printers and peripherals.

  Ability to work full time on-site and provide support in an industrial or manufacturing environment.

Preferred

  Bachelors degree in Information Technology or a related field.

  Industry certifications such as CompTIA A Microsoft or equivalent.

  Experience with device imaging endpoint management and enterprise IT service management tools.

  Experience supporting manufacturing-floor technology and production operations.

Additional Information :

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable.

Equal Opportunity Employer including disability / veterans 

*Bosch adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Remote Work :

No

Employment Type :

Full-time