Deskside Support Engineer Hershey PA

What success looks like in this role:

We are looking for a hands-on L2 Network Support Engineer to support our clients network infrastructure across their Hershey PA headquarters nearby offices and manufacturing plant this onsite role you will be the go-to resource for day-to-day network support covering SD-WAN LAN Wireless Access Points and Cisco/Arista switching environments. This is a support-focused role you will troubleshoot and resolve network issues assist in minor configurations and ensure smooth connectivity across all sites.

KEY RESPONSIBILITIES

Provide L2 network support for SD-WAN LAN Wireless APs and Cisco/Arista switches across HQ branch offices and manufacturing plant sites.

Troubleshoot and resolve network incidents escalated from L1/helpdesk including connectivity drops slow performance VLAN misconfigurations and AP issues.

Monitor network health using available tools and respond promptly to alerts or outages affecting production or office environments.

Perform basic configuration tasks on Cisco and Arista switches VLANs port settings spanning tree and trunk/access port adjustments.

Support and maintain Wireless Access Points managing connectivity signal issues AP reboots and coordination with wireless controllers.

Assist with SD-WAN edge device support basic troubleshooting of WAN links failover validation and escalating complex issues to L3 or vendor support.

Coordinate with ISPs for circuit issues outage reporting and ticket follow-ups.

Conduct regular site visits to HQ nearby offices and plant locations to perform hands-on network checks and hardware replacements.

Maintain accurate documentation of network issues changes and site-specific configurations.

Support onboarding of new network hardware at plant/office expansions under L3 guidance.

You will be successful in this role if you have:

6 8 years of hands-on network support experience in a corporate or manufacturing environment.

Working knowledge of SD-WAN concepts and basic troubleshooting (VeloCloud Meraki Viptela or similar).

Comfortable working with Cisco and/or Arista switches VLANs port configuration STP basics.

Experience supporting Wireless Access Points (Cisco Meraki Aruba or equivalent) connectivity issues controller checks AP replacements.

Understanding of LAN fundamentals IP addressing subnetting DHCP DNS and basic routing.

Familiarity with ticketing systems and following ITSM/change management processes.

Ability to read basic network diagrams and escalate appropriately to L3 engineers.

Good communication skills able to coordinate with site staff plant operators and remote IT teams.

Willingness to travel to nearby offices and manufacturing plant sites as needed.

NICE TO HAVE

Cisco CCNA certification or equivalent knowledge (preferred but not required).

Prior experience working in a manufacturing or industrial network environment.

Basic familiarity with network monitoring tools (PRTG SolarWinds Meraki Dashboard or similar).

Exposure to OT/IT network environments or plant floor networking is a plus.

WHAT WERE LOOKING FOR

Reliable and proactive someone who follows through on open tickets and doesnt let issues linger.

Comfortable in onsite hands-on settings including manufacturing plant floors.

A team player who communicates clearly and escalates when needed no lone wolf troubleshooting.

Adaptable to shifting priorities in a fast-moving manufacturing environment.

WORK ENVIRONMENT

This is a fully onsite role based primarily at the clients Hershey PA headquarters. Regular travel to nearby office locations and manufacturing plants is expected as part of the role. Candidates must be comfortable working in both office settings and light industrial/plant floor environments. Occasional off-hours availability may be needed during outages or planned maintenance windows.

#LI-MT1

This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

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