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Deskside support Analyst

IT + Service Delivery

Job Location:

Atlanta, GA - USA

Monthly Salary: Not provided by the employer

Posted: 11 September 2026 (11 hours ago)

Application Deadline: 9 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Description

Deskside Support Analyst

You Are

As a Deskside Support Analyst you will provide 100% onsite technical support to end users troubleshoot hardware software and workplace technology issues and assist with device deployment maintenance and lifecycle activities. You will support user onboarding and offboarding manage IT assets provide executive/VIP support when required and use ServiceNow to manage incidents and service requests. You will work closely with internal IT teams to ensure timely resolution of technical issues and support day-to-day workplace technology needs.

We Are

Compugen Systems Inc. (CSI) an affiliate of Compugen Inc. is an IT service delivery company that focuses on the business outcome of technology. We improve human experience as organizations work to design acquire integrate and operate technology for productivity improvement and competitive advantage. CSI provides innovative technology-based services to accelerate your transformation in the Modern Workspace and Hybrid IT with our uniquely crafted managed professional and field services. At CSI we believe that every day we have is another opportunity to innovate inspire and impact the world for the better. Our vision is to redefine customer experience join us.

What We Need

We are looking for a customer-focused Deskside Support Analyst who enjoys working directly with employees in an onsite corporate environment. The ideal candidate will have hands-on experience with Windows Microsoft 365 hardware troubleshooting ServiceNow endpoint management and basic networking along with strong communication customer service and problem-solving skills.

A Typical Day Looks Like

Provide 100% onsite deskside support to employees and resolve day-to-day hardware and software issues.
Troubleshoot laptops desktops monitors printers mobile devices and other workplace technology.
Respond to ServiceNow tickets diagnose issues and provide timely resolutions to end users.
Set up configure replace and maintain laptops desktops peripherals and other IT equipment.
Assist users with Windows Microsoft 365 applications network connectivity and meeting room technology.
Support new hire setups employee moves and changes equipment collection and executive/VIP support when required.

How Youll Be Measured

Timely resolution of onsite deskside support tickets and user issues.
Customer satisfaction and positive feedback from end users.
Effective troubleshooting and first-time resolution of technical issues.
Accurate ticket updates documentation and adherence to ServiceNow processes.
Successful and timely completion of device setups deployments replacements and onboarding support.
Reliable onsite presence strong communication and effective collaboration with IT teams.

Required Skills Competencies

3 years of Desktop Support End User Computing (EUC) or Technical Support experience.
Hands-on experience with ServiceNow for incident management service requests asset tracking and documentation.
Strong Windows 10/11 and Microsoft 365 expertise.
Experience supporting desktops laptops mobile devices printers and collaboration technologies.
Active Directory Entra ID (Azure AD) Intune and endpoint management experience.
Hardware imaging software deployment diagnostics and break/fix support.
ITSM experience including Incident Request and Asset Management.
Networking fundamentals include TCP/IP VPN and wireless troubleshooting.
Strong customer service and communication skills.
Experience supporting executive/VIP users is considered an asset.
Ability and willingness to work onsite 100% and provide hands-on support to employees.

Key Responsibilities

Provide 100% onsite deskside support to employees.
Support desktops laptops mobile devices printers conference room technology and other workplace technology.
Perform hardware deployment refreshes replacements and lifecycle management.
Support user onboarding offboarding and MACD activities.
Manage IT assets and maintain accurate inventory records.
Provide executive/VIP support as required.
Troubleshoot Microsoft 365 Windows 10/11 business applications and workplace technology.
Coordinate with Service Desk Infrastructure Security and Application Support teams.
Support technology rollouts office moves and site initiatives.
Maintain accurate ServiceNow records documentation and knowledge articles.

Desired Character Culture Traits

Demonstrates strong customer focus and a hands-on approach to problem-solving.
Proactively identifies and resolves onsite technical challenges.
Maintains a collaborative and professional approach when working with employees and IT teams.
Comfortable working directly with users and supporting multiple stakeholders.
Consistently demonstrates professionalism reliability responsiveness and discretion.

EEO: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

Required Experience:

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