Deskside

Function

Were Hitachi Digital Services a global digital solutions and transformation business with a bold vision of our worlds potential. Were people-centric and here to power good. Every day we future-proof urban spaces conserve natural resources protect rainforests and save lives. This is a world where innovation technology and deep expertise come together to take our company and customers from whats now to whats next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.

Join our IT Support team responsible for providing reliable end-user technology support across the organization. You will work closely with employees network administrators system administrators and other IT teams to resolve technical issues deploy and maintain end-user devices manage user access and ensure a smooth IT experience throughout the employee lifecycle.

• Provide Tier 1 and Tier 2 technical support through in-person phone and remote channels.
• Troubleshoot and resolve desktop laptop hardware software printer peripheral and basic network issues.
• Install configure maintain and support Windows desktops/laptops and related applications.
• Set up image configure and deploy computers and mobile devices according to company standards.
• Manage Active Directory user accounts permissions password resets groups and access.
• Monitor prioritize resolve and document incidents/service requests through the IT ticketing system.
• Perform routine maintenance including software updates OS patches antivirus/endpoint protection and security updates.
• Support employee onboarding and offboarding including equipment setup/retrieval and access provisioning/deprovisioning.
• Perform desktop imaging/reimaging and asset management.
• Maintain accurate hardware and software inventory.
• Ensure devices and support activities comply with organizational IT security policies and procedures.
• Escalate complex infrastructure network or system issues to appropriate Tier 3/network/system administration teams.
• Collaborate with other IT teams on deployments upgrades migrations and technology projects.

• Hands-on experience providing Tier 1/Tier 2 desktop or end-user support.
• Strong troubleshooting experience with Windows desktops/laptops hardware software printers and peripherals.
• Hands-on experience with Active Directory including user accounts groups permissions password resets and access management.
• Experience with PC imaging deployment configuration and asset management.
• Experience supporting employee IT onboarding and offboarding.
• Knowledge of Windows patching antivirus/endpoint security and basic IT security practices.
• Experience using an ITSM/help desk platform such as ServiceNow Jira Service Management Remedy or similar.
• Basic understanding of TCP/IP DNS DHCP VPN Wi-Fi and network troubleshooting.
• Experience providing both remote and onsite/in-person support.
• Strong customer-service communication documentation and problem-solving skills.

Were a global team of innovators. Together we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.