Design Systems Documentation Lead

Team & Role

This role is part of our Product Design team which turns a deep understanding of our users and customers into product experiences they love. Our designers bring expertise across design systems visual design interaction design content design and product design. At ServiceNow design has an intentional seat at the table and we partner with engineering and product management from the outset. 

Were building the knowledge foundation for ServiceNows AI-native design system. The system supports designers and engineers across our business units and Platform as well as customers and partners who need clear guidance to build consistent accessible experiences. 

The opportunity is to turn fragmented design-system guidance into a coherent trustworthy documentation ecosystem that serves both designers and developers. This includes the narrative information architecture vocabulary content standards contribution process and structured knowledge teams need to understand and apply the system consistently.  

Were looking for a Design Systems Documentation Lead to drive that work. This is an IC role with real influenceno direct reports but a clear mandate to set the strategy align teams raise the quality bar and make design-system knowledge easier to find understand and apply. 

What you get to do in this role 

• Own the strategy and roadmap for design-system documentation and learning resources. 
• Create a unified information architecture taxonomy and vocabulary across design and developer guidance. 
• Define content standards templates ownership contribution workflows and governance across the content lifecycle. 
• Coordinate the contributors responsible for creating and maintaining guidance for components usage guidelines experience patterns accessibility implementation and releases. 
• Keep documentation aligned with design libraries coded components platform capabilities and product releases. 
• Build a contribution model that enables product designers across Platform and the business units to create and maintain design-system guidance with input from Engineering Product and Accessibility. 
• Partner with design leaders across our business units and Platform to align terminology priorities and guidance while accounting for product-specific needs. 
• Partner with the Design Enablement team on onboarding learning paths workshops office hours and contributor guidance that help teams use and extend the design system. 
• Use research support questions search behavior and adoption data to identify gaps and improve the documentation experience. 
• Structure content and metadata so AI tools and agents can reliably retrieve and apply approved guidance. 
• Partner with our AI Design System Tooling team on AI-assisted authoring search validation and design-to-development workflows with clear governance and human review. 

Qualifications :

Preferred Qualifications 

• 8 years of experience in product design content design technical documentation design-system documentation developer education or a related discipline. 
• Experience leveraging or critically evaluating how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Strong program management and operational leadership with the ability to translate strategy into clear priorities coordinated execution and measurable outcomes. 
• Experience building and scaling documentation for enterprise design systems used by multiple product teams. 
• Expertise in content strategy information architecture taxonomy content governance and scalable publishing systems. 
• Strong knowledge of component architecture design tokens accessibility experience patterns and design-to-development workflows. 
• Experience structuring trustworthy machine-readable content for AI-enabled products or tools. 
• Experience with documentation platforms content management systems and publishing workflows. 
• The ability to translate complex design and technical concepts into clear guidance for different audiences. 
• Demonstrated success aligning stakeholders and leading complex cross-organizational work through influence. 
• Strong writing editing facilitation teaching and executive communication skills. 
• Experience using research analytics and feedback to improve documentation quality and adoption. 

 
Basic Qualifications 

• Experience participating in the complete product development lifecycle of web and/or software applications. 
• Experience in user experience design content design technical documentation developer education or a related field. 
• Experience working with cross-functional product and engineering teams. 

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time