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Deputy Assistant Secretary & Chief Program Officer
Job Location:
Job Location:
Baltimore, MD - USA
Yearly Salary:
USD 128818 - 166648
Yearly Salary:
Posted:
30 September 2026 (2 days ago)
Posted:
Application Deadline:
28 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Introduction
GRADE
Grade 26
LOCATION OF POSITION
100 S. Charles Street
Baltimore Maryland 21202
Main Purpose of Job
This senior leader will oversee the core day-to-day operations of the Unemployment Insurance Division with executive responsibility for the administration of UI benefits and employer tax operations. The Deputy is the principal change leader for benefits and tax accountable for continuous improvement and ensuring consistent execution across core UI functions. The Deputy will lead implementation of key strategic plan priorities for UI operations including improving the timeliness and quality of benefit payments reducing backlogs strengthening call center performance and customer service and improving the accuracy and effectiveness of employer tax accounting and Deputy will closely oversee benefits and tax administration to ensure compliance with federal and state laws regulations performance standards and program requirements. Drawing on operational experience and performance data the Deputy will identify systemic challenges and develop recommendations for changes to policies procedures directives technology and business processes that improve program performance and outcomes.
POSITION DUTIES
- Program Leadership: Plans organizes directs and evaluates the administration ofUI Benefits and Tax programs. Provides executive leadership to senior managers responsiblefor claims processing benefit payment and tax administration.
- Program Modernization & Continuous Improvement: Serves as principal changeleader for modernizing UI operations adopting innovative strategies and partnering withtechnology data and quality units to drive service delivery improvements.
- Compliance & Policy Innovation: Ensures compliance with federal/state laws andstandards acts as lead liaison to regulators/funders and collaborates on policy development.
- Trust Fund Solvency & Integrity: Monitors and evaluates the UI Trust Fund healthand employer tax compliance to recommend solvency and reporting improvements.
- Team Building & Culture of Excellence: Builds; Culture of Excellence (10%): Builds and sustains a high-performingcollaborative leadership team and fosters a culture of accountability and public serviceexcellence.
MINIMUM QUALIFICATIONS
Education: A bachelors degree from an accredited college or university in Business Administration PublicAdministration Finance or a related field.
Experience:Five years of experience in senior program leadership operational oversight strategic planning andmodernizing complex public or private benefit/tax systems
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access to federal tax information and mustundergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Divisionof Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MDLabor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have animpact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning your qualifications must be submitted bythe closing date. We will not consider information submitted after this date. Successful candidates willbe ranked as Best Qualified Better Qualified or Qualified and placed on the eligible (employment) listfor at least one year.
Resumes are acceptable and strongly encouraged.
All information concerning the qualifications including any required documentation (diploma transcriptcertificate etc.) must be submitted and received by the closing date. Information submitted after thisdate will not be positions that require Bachelor/Master Degree etc:Educational credentials from foreign countries must be evaluated by an approved education reviewservice. This evaluation must be submitted prior to hire. For further information you may callInternational Consultants of Delaware Inc. or World Education Services Inc. 1- or .
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to therequirements of the position. It is important that you provide complete and accurate information on yourapplication. Please report all experience and education that is related to this position.
BENEFITS
This is a full-time permanent position and eligible for full State benefits which include:
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual sick personal and compensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive subsidized health dental and prescription plans with little to no deductibles freegeneric
prescriptions and free preventative health services
Flexible Spending Account plans for Health Care and Daycare State Employees Credit Union
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will becontingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge fromservice prior to starting employment (and may be requested prior to interview). Permanent Stateemployees do not need to submit proof of Veterans status.
If you are unable to apply online or encounter difficulty attaching required or optional documentationyou may submit via email to Please be sure to include your nameidentification number (Easy ID#) and job announcement number on any documentation to ensure timelyprocessing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor Office of Human Resources
Attn: 26- (UI Deputy Assistant Secretary & Chief Program Officer/FR)
100 S. Charles StreetBaltimore MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that allpersons have equal opportunity and access to employment opportunities services and facilities withoutregard to race religion color sex age national origin or ancestry marital status parental statussexual orientation disability or veteran status.
Required Experience:
Chief
