Deposit Ops Associate

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Deposit Operations keeps the money moving the way customers expect processing mobile deposits resolving check exceptions handling levies and garnishments and reconciling deposit and ATM accounts behind the scenes. As a Deposit Operations Associate youre the one making sure every transaction adjustment and account request lands accurately and on time across both consumer and commercial accounts. You take ownership of your queue and hold your own work to the same standard our customers expect from us.

• Process mobile deposits check exceptions and ATM settlement and exception postings catching issues before they reach the customer

• Complete online account transactions account openings and service requests for personal and commercial customers plus levies garnishments and withholding tax payments and reporting

• Reconcile and balance deposit and ATM-related GL accounts and support audit and regulatory reviews with clean accurate records

• Apply a strong working knowledge of deposit products procedures and regulatory requirements to deliver empathetic professional service on every transaction

• Use available tools including AI-assisted resources to move through routine tasks faster and free up time for the calls that actually need your judgment

• Meet monthly quality and service standards and step in on additional projects and priorities as they come up

• 2 years of experience in operations retail customer service banking or a call center environment and a high school diploma or GED or equivalent combination of education and work experience; bank operations or back-office experience is a plus

• You take ownership of customer concerns and resolve issues at the first point of contact rather than passing them along

• You adapt quickly to new situations think critically under pressure and dont let the details slip in a fast-paced back-office environment

• Youre comfortable with technology including Microsoft Office CRM and Miser platforms and you pick up new systems fast

• You look for ways AI and smart tools can help you work faster and catch errors before they become problems and you speak up when you spot a better way to do something

• Youre timely and reliable and you bring clear effective written and verbal communication to every customer interaction and handoff

Work Location
Lehi UtahOR Boston MA

The above locations areeligibleoffices for this locations have been determined to foster in-person collaboration with thisrolesteam or the related business lines. Weutilizea hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for thisrolessuccess and remote placement will not be Bankoffers relocation based on actual job level.

Time Zone Requirements

Primarily MTOR ET

Compensation

The target base salary range for this position is 23.50/hr. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

Travel Requirements
Monthly/quarterly/as neededtraveltoHappen Bankoffices and/or other locations as needed.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and visionplansfor employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to16 weekspaid parental leave and more.

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Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

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We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.