Denver Operations Support Manager

Operations Support Manager

Position Summary:

The CFGI Denver Operations Support Manager provides operational administrative and coordination support across the Denver Chicago and Salt Lake City offices. This role helps ensure business operations run smoothly by supporting internal processes team coordination reporting vendor management meetings events and other business needs.

The Operations Support Manager serves as a key coordination point for leadership administrative colleagues and cross-functional teams. The ideal candidate is highly organized proactive service-oriented and comfortable managing multiple priorities in a fast-paced professional services environment. This is an in-person role that will sit in our Denver office.

Key Responsibilities:

Operations and Administrative Support:

• Coordinate internal requests business support needs follow-up items and cross-functional communication
• Maintain procedures documentation trackers reports meeting materials and operational records
• Support and improve templates workflows standard operating procedures and internal processes
• Monitor deadlines deliverables and action items to ensure timely follow-through
• Identify opportunities to improve efficiency reduce duplication and promote consistency

Business Coordination and Support:

• Support market/product operations (timesheets utilization invoices chasing updates to close date/status & next steps for pipeline review calls etc.) via Salesforce and Power BI
• Organize information resources processes and communication channels that support effective operations
• Partner with stakeholders to resolve requests advance priorities and ensure follow-up
• Support onboarding logistics workspace readiness internal announcements and employee engagement activities
• Help maintain a professional organized and responsive support environment

Team and Leadership Support:

• Support the partner group to translate strategic goals into actionable plans via Salesforce and assisting with coordination and management of key strategic in market activities (scheduling and planning of key client/prospect/referral partner meetings and related prep work including holding the pen on drafting content and insights working alongside PMD group)
• Liaise with PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments measuring progress on top of funnel channel activity for our PMD group and establishing opportunities via Salesforce for pre-qualified leads taking data entry responsibilities away from PMD group.
• Provide meeting and operational support to leaders and teams including scheduling agendas notes action items and follow-up
• Support communication between leadership administrative teams and cross-functional groups
• Assist with internal planning team initiatives and execution of operational priorities
• Handle confidential sensitive and business-critical information with discretion and sound judgment

Meetings Events and Logistics:

• Support planning and execution of meetings trainings events team gatherings and other business activities from idea to execution to follow through
• Assist in coordinating marketing campaigns social media posts and digital communications in collaboration with internal or external marketing partners
• Coordinate logistics including venues catering room setup materials attendee tracking invitations transportation and follow-up
• Partner with stakeholders to ensure meetings and events are organized professional and aligned with CFGI standards
• Assist with travel hotel arrangements itineraries and related logistics as needed.
• Track event details budgets confirmations timelines and vendor communications

Vendor Procurement and Invoice Support:

• Coordinate with vendors and service providers to obtain quotes confirm services track deliverables and resolve issues
• Support purchase requests invoice tracking payment follow-up and coordination with internal teams
• Maintain vendor records agreements costs and recurring service details
• Ensure spending approvals and documentation align with CFGI policies

Reporting Data and Process Improvement:

• Maintain trackers dashboards status reports and data summaries to support planning and decision-making
• Collect and analyze information related to business support needs expenses vendors events workload and processes
• Provide updates on progress issues trends and recommended improvements
• Identify process gaps and support practical improvements to ways of working
• Ensure information is accurate organized and accessible

Cross-Functional Collaboration:

• Work with internal teams to coordinate support and resolve business needs.
• Help align administrative and operational practices with CFGI policies and expectations
• Support communications onboarding employee engagement and other cross-functional initiatives
• Build strong relationships and contribute to a collaborative responsive service-focused culture

What you must have:

• 2-6 years of experience in operations administration business support office coordination event coordination or a related role

What sets you apart:

• Proficiency within the Microsoft Outlook suite and Salesforce
• Comfort working with spreadsheets trackers reports calendars and shared documents

Nice to have:

• Professional services consulting corporate or fast-paced business experience preferred
• Experience coordinating meetings events vendors travel invoices or business logistics preferred

Who thrives here:

• Strong organizational multitasking communication and follow-through skills.
• High attention to detail and commitment to accuracy
• Ability to work independently and collaborate across functions and levels.
• Discretion and professionalism when handling confidential or sensitive information
• Organized and detail-oriented
• Proactive resourceful and solutions-focused
• Service-oriented with strong interpersonal skills
• Able to anticipate needs and take initiative
• Clear professional communicator
• Reliable with strong ownership and follow-through
• Flexible and adaptable
• Comfortable managing multiple stakeholders and priorities
• Exercises sound judgment and discretion
• Focused on continuous improvement

Reporting Relationship:

This role reports to the Head of Administration and Events with dotted line reporting to each leader they support.

Work Environment:

This role provides hands-on operational and administrative support and will require in-office presence for business operations meetings events visitors and team needs. Flexibility may be required based on business priorities and schedules.

Overall Objective:

The Operations Support Manager strengthens CFGIs operations by providing reliable proactive support across administration coordination reporting meetings events vendor management and cross-functional initiatives. This role helps teams work efficiently and deliver high-quality experience for employees clients visitors and stakeholders.

CFGI is dedicated to offering our employees strong and inclusive total compensation packages. Offer packages are based on several factors such as the specific role and level being hired for location as well as the individuals skills experiences and qualifications. The good-faith estimated base salary range for this position is: $70000 - $75000. In addition to the base compensation CFGI offers a competitive benefits package and various bonus programs and incentives based upon an individuals level and overall work performance.