Dental Payment Posting and Office Support Specialist

Were hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. Youll split your week between running the Hubs on-site operations (mail checks faxes scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically so mail volume varies week to week.

Responsibilities

On-site Hub operations (Monday Wednesday Friday):

• Pick up mail from the local post office twice a week
• Sort incoming mail insurance checks EOBs and correspondence by practice
• Process virtual credit card (VCC) payments received by fax
• Flag time-sensitive and payment-related items
• Scan and distribute paper documents to remote RCM team members
• Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day after Hub tasks are current):

• Post insurance payments in Open Dental from EFTs ERAs paper checks and VCCs
• Review EOBs and ERAs so adjustments write-offs and patient responsibility post correctly
• Match payment documentation to deposits and patient accounts
• Research discrepancies and missing information until resolved
• Keep your assigned practices current and free of backlog

Qualifications

• Dental office dental billing insurance RCM or payment posting experience
• Familiarity with dental EOBs ERAs insurance adjustments and patient responsibility
• Strong organization and attention to detail
• Comfortable managing digital documents and working across multiple software systems
• Able to work independently and keep recurring tasks on schedule without reminders

Preferred: Open Dental DentalXChange Vyne Google Workspace

Schedule and location

• Full-time 40 hours per week
• Hybrid: in office Monday Wednesday and Friday; remote Tuesday and Thursday

Pay and benefits

• Comps is based on experience
• Health dental and vision insurance
• 401(k)
• Paid time off and paid holidays
• Disability life and supplemental insurance