Delivery Driver (School ServicesCustomer Facing)
Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you someone who enjoys being on the road meeting customers and making sure every delivery is handled with care Do you take pride in providing friendly professional service while also being willing to roll up your sleeves and help wherever the team needs you
As a Delivery Driver at Shar Music youll play an important role in delivering instruments accessories rental equipment and repairs to schools and customers throughout our service area. Youll be one of the faces of Shar Music our customers see most often making strong customer service professionalism and attention to detail essential to the role.
When youre not on the road youll work alongside our Warehouse team supporting picking packing receiving restocking inventory order staging and other warehouse work closely with our Warehouse Customer Success Repair and other teams to ensure instruments and orders get where they need to go and that every customer interaction reflects the service and care Shar Music is known for.
- Safely operate company vehicles to transport instruments rental inventory accessories repair items and other materials to and from schools events and customer locations.
- Provide professional friendly and helpful customer service during every delivery pickup and on-site interaction.
- Serve as a positive representative of Shar Music when interacting with school music directors teachers staff parents students and customers.
- Load secure transport and unload string instruments and other materials using appropriate care and handling techniques.
- Plan and complete assigned delivery routes efficiently while communicating delays access issues or other challenges to the Warehouse Supervisor.
- Verify delivery manifests and physical inventory before departure and at each delivery stop.
- Deliver stage and organize instruments and accessories at schools and customer locations accurately and professionally.
- Assist with school rental deliveries pickups events instrument fittings and other customer-facing activities as assigned.
- Collect instruments and bows requiring repair and accurately document the customers reported concerns for the Repair Department.
- Maintain accurate delivery pickup rental mileage and other required documentation.
- Enter delivery pickup and intake information into NetSuite and related systems accurately and in a timely manner.
- Communicate customer questions repair concerns pricing questions or service issues to the appropriate Shar Music team rather than attempting to resolve matters outside the scope of the role.
- Return completed repairs and other items to customers and schools and obtain confirmation of receipt when required.
- Conduct basic pre-delivery instrument readiness checks and communicate any concerns requiring Repair Department attention.
- Complete required pre-trip and post-trip vehicle inspections and promptly report maintenance damage or safety concerns.
- Keep the assigned vehicle delivery staging areas and work areas clean organized and prepared for the next route.
- When not completing delivery routes support the Warehouse team with picking packing receiving restocking order staging and other daily warehouse responsibilities.
- Assist with cycle counts and seasonal instrument inventory counts.
- Safely operate hand carts pallet jacks and forklifts once certified.
- Work closely with the Warehouse Supervisor to balance delivery responsibilities with warehouse assignments.
- Assist with school rental events instrument fittings sales events and other company events as assigned.
- Follow all company safety traffic vehicle warehouse and instrument-handling procedures.
- Participate in required safety training and continue developing knowledge of Shar Musics string instrument products.
- Maintain a flexible team-oriented attitude and be willing to assist other departments and team members when needed.
- Maintain confidentiality of customer and company information.
- Assist with sales events.
- Other duties as assigned.
An excellent communicator with strong interpersonal skills.
Genuinely enjoy helping people and take pride in providing excellent customer service.
- Are comfortable being the face of a company and representing Shar Music professionally in the community.
- Have excellent attention to detail particularly when handling valuable instruments and verifying deliveries.
- Are comfortable working both independently on the road and collaboratively in a warehouse environment.
- Are willing to jump between responsibilities and help wherever the team needs you.
- Take pride in keeping your vehicle workspace and work materials clean and organized.
- Are comfortable lifting carrying loading and unloading instruments and other materials.
- Highly self-motivated goal-oriented and driven to succeed.
- Passionate about music education or the arts (a plus)
- High school diploma or equivalent required
2 or more years of experience customer service or related field
Strong time management and organizational skills
Proficiency with CRM tools and Microsoft Office Suite
Valid drivers license with a clean driving record required.
Ability to work independently and manage time and routes effectively.
- Ability to maintain regular and reliable onsite attendance.
- Flexibility to work both on the road and in the warehouse based on business needs.
- Basic computer tablet and smartphone proficiency required.
- Experience with delivery documentation routing applications or inventory systems is a plus.
- Warehouse experience including picking packing receiving restocking or inventory counts preferred.
- Ability to work a schedule that follows the academic calendar including heavier delivery periods during May - September.
- 401(k) with matching
- Medical dental and vision insurance
- Life insurance
- Short- and long-term disability
- Generous paid time off
- Employee discount program
- Pet insurance
Required Experience:
IC
About Company
Violins, violas, cellos, violin strings, violin bows, violin cases, viola strings, viola bows, viola cases, cello strings, cello bows, cello bags and cases, double basses, bass strings, sheet music for violin, sheet music for viola, sheet music for cello, sheet music for string quarte ... View more
