Delivery Associate

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

As aDelivery Associate your primary responsibilitywill be to successfully facilitate the delivery of customer vehicles ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owners needs through asking theappropriate questionsto deliver on an exceptionalcustomer Delivery Associate also assists in facilitating lease-end vehicle returns scheduling grounding appointments and ensuring all documentation is properly completed and logged.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You willseekto understand the customer learning preferences and personalizing the experience. You are highly organized personable and thrive in a dynamic work environment.

The Role

Customer Facing:

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on deliveryreadiness
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to theirneeds whether at a delivery center virtually or an offsite location
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation scheduling appointments to ensure timely return of vehicles
• Conduct lease-end vehicle intake appointments
• Represent Lucid by articulating our technological design and quality advantages over competitors tobenefitthe customers purchasingdecision
• Utilize Salesforce to document essential details such as inbound/outbound activity information during the delivery ceremony and delivery specifications
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience using feedback and customer delivery outcomes asguideposts

Operational:

• Manage vehicle readiness for all customer deliveries in your pipeline including final quality check prior to vehicle handoff
• Prep and stage vehicles in delivery area prior to customer appointments
• Accurately complete required paperwork and collect necessary documents tofinalizedeliveryor complete grounding of a lease return
• Book and track final mile transport as necessary coordinating with the customer and carrier
• Assist with daily operations as needed

Qualifications:

• 2-5 yearsof customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problemsolve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• ABachelorsdegree or equivalent experience in business sales or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customers requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication empathy and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible forintroducing our customers to theirvehicleand creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all companyobjectives.
• Available to work weekends evenings nights and holidays as needed.
• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Deliveries may occur both in Lucid facilities or at a remote location so both local and overnight travel will berequiredonoccasion
• Physical requirements include the ability to twist bend squat reach and stand for extended periods of time with or without reasonable accommodation.