DCM Supervisor San Angelo (On-Site)

Provide Vision and Leadership

• Serve as a visible and accessible leader meeting regularly with Case Managers to staff caseloads resolve challenges and ensure survivors needs are addressed.
• Keep staff informed on program updates contract requirements and organizational priorities.

KPI: Hold weekly caseload staffing sessions with 100% of Case Managers; ensure all program/policy updates are communicated within 48 hours.

Develop and Empower Staff

• Ensure assigned staff are trained supported and motivated to meet program deliverables.
• Supervise Case Managers by:
  • Making quality hiring decisions.
  • Training mentoring and modeling trauma-informed care and best practices.
  • Monitoring performance documenting progress and delivering evaluations.
• Foster a culture of accountability growth and service excellence.

KPI: Maintain 90% staff retention; ensure 100% of Case Managers receive timely performance evaluations and at least 2 professional development opportunities per quarter.

Ensure Quality and Compliance

• Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.

• Review assigned cases weekly to verify compliance progression toward goals and timely updates of Individual Recovery Plans (IRPs) and Service Plans.

• Provide case guidance and technical support to Case Managers to ensure client-centered high-quality services.

KPI: Conduct weekly case reviews for 100% of active cases; achieve 95% compliance rate on documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

Collaborate and Drive Results

• Meet regularly with Supervisors and Program Managers to evaluate outcomes address challenges and recommend improvements.

• Generate and deliver reports dashboards and case status updates.

• Promote a culture of innovation by asking: How can we improve outcomes / What barriers can we remove

KPI: Ensure 100% of required reports are submitted on time; document at least 3 program improvements per quarter resulting from staff or leadership feedback.

Promote Growth and Professional Development

• Identify training needs and encourage staff to participate in workshops seminars and FEMA/state trainings.

• Model commitment to ongoing learning.

KPI: Track 100% completion of mandatory trainings; provide at least 1 additional skill-building workshop per quarter.

Foster Collaboration and Community Trust

• Maintain open communication with staff survivors and community partners.

• Build strong relationships to strengthen coordinated services.

KPI: Achieve 85% or higher positive feedback in quarterly client and partner satisfaction surveys; conduct quarterly partner collaboration meetings.

Exemplify Mission-Driven Leadership

• Demonstrate servant leadership by prioritizing the child family Veteran or client in every decision.

• Embody the mission to Empower people to build better lives for themselves their families and their communities.

KPI: Document 100% of client grievances resolved within 10 business days; ensure mission alignment is reflected in annual program reviews.

Other Duties

• Perform additional duties as assigned in support of client recovery and program success.

KPI: Achieve 100% completion of special assignments by agreed deadlines.

Mission-Driven Service

• Demonstrate exceptional customer service and servant leadership by prioritizing the child family Veteran or client in all actions.
• Align all work with the mission to Empower people to build better lives for themselves their families and their communities.

KPI: Ensure 85% or higher satisfaction feedback from clients and partners on professionalism and quality of service.