Data Operations Customer Support Specialist

The Data Operations Customer Support Specialist will provide technical support for data-related issues. This person will troubleshoot problems with data access quality and availability collect customer feedback for continuous improvement and ensure support activities adhere to data security policies. This person will respond to and resolve customer tickets related to data services diagnose complex data-related problems and coordinate with technical teams for issue resolution. This person will develop and maintain knowledge base articles for common data issues create and update documentation for data services and train users on data access and utilization. This person will monitor data service health and performance track and report on support metrics and customer satisfaction and identify patterns in support requests to drive improvements. This person will participate in change management processes for data services communicate service disruptions and maintenance activities to users and collaborate with data engineering teams to enhance service reliability. This person will establish support procedures and escalation paths implement proactive monitoring to identify potential issues before they impact users and maintain awareness of the data platform roadmap to prepare for supporting new features.

• SECRET Security Clearance Required
• CND GFACT GSEC or Security cerification (for Junior / Journeyman roles)
• SecurityX / CASP CCNP Security CISA FITSP-O GICSP or SSCP certification (for Senior role)
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience Bachelors Degree
• Journeyman: 4 - 7 years of experience Bachelors Degree
• Senior: 8 years of experience Bachelors Degree
• Good communication skills self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise ( office with computersphoneand printers) and /or occasional Loud noise (airfield large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job the employeeis required tosit stand talk andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age race national or ethnic origin genderveteransstatus disability sexual orientation gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA) with a generous matching program
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $67000 - $117000.

Required Experience:

IC