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Data Collection & Technical Support Specialist- Philadelphia

Wipro

Job Location:

Philadelphia, PA - USA

Hourly Salary: USD 17 - 17

Posted: 13 September 2026 (5 hours ago)

Application Deadline: 11 December 2026

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Data Collection Operator

Job-Type:Full-time direct hire position.

Location: 800 John F Kennedy Blvd Philadelphia PA 19107 (onsite only)

Work authorization:US Citizen or US Green Card only

Pay: $17.79/hr

Hours: Monday-Friday (various shift times start early as 7:00am EST and end as late as 8:30pm EST)

Position Summary

The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting validating and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail professionalism technical troubleshooting skills and the ability to operate efficiently in a fast-paced environment.

Successful candidates demonstrate a strong sense of urgency maintain high-quality standards safeguard confidential information and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable punctual customer-focused and capable of identifying and escalating issues quickly.

Key Responsibilities

Conduct data collection activities according to approved SOPs and quality standards.
Ensure all participant interactions are professional welcoming and customer-focused.
Maintain data accuracy completeness and quality throughout the collection process.
Follow all security privacy and confidentiality requirements when handling sensitive information.
Monitor participant schedules and support efficient participant transitions to maintain study throughput.
Troubleshoot basic software hardware network and Mac OS issues.
Escalate operational technical safety or participant concerns promptly.
Maintain a clean organized and professional work environment.
Accurately document activities incidents and operational findings.
Support continuous improvement initiatives and provide feedback on process enhancements.
Complete all required compliance and training requirements on time.
Collaborate effectively with team members Shift Leads Program Leads and client stakeholders.
Adhere to attendance punctuality and schedule commitments.

Required Qualifications

High School Diploma or GED required.
Minimum 1 year of experience in customer service operations technical support troubleshooting data collection or a related field.
Experience diagnosing and resolving software and hardware issues.
Ability to work independently while maintaining high productivity.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain professionalism under pressure.
Reliable attendance and punctuality record.
Ability to follow written procedures and work instructions consistently.

Preferred Qualifications

Experience working with Mac OS environments.
Experience in data collection research laboratory or technology-related operations.
Understanding of quality assurance and process compliance principles.
Experience working with confidential or sensitive information.

Mandatory Skills: Geographic Information Systems(Maps).

The expected compensation for this role ranges from $25000 to $50000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

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About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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