Data Center Technician Manager
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Job Summary
About this opportunity:
- Job Location: Plano TX
- Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings forinitialand/or change of employer paperwork for H-1s H-1B1s E-3s O-1s andTNs. Ericsson also doesnot hire F-1s working on CPT or EAD for this position.
As the tech firm that created the mobile world and with more than 54000 patents to our name weve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn lead and perform at your best shaping the future of technology. This is a place where youre welcomed as your own perfectly unique self and celebrated for the skills talent and perspective you bring to the team. Are you in
We are seeking a people-centered results-driven manager to build lead and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent enable their success through strong onboarding and engagement and retain them through effective leadership development and workforce planning. The ideal candidate combines operational rigor agilely managing ramp up and ramp down for large projects with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers data center operations.
- Build and inspire a high-performing technical team through trust inclusion accountability safety and continuous learning.
- Partner with Talent Acquisition to attract assess and hire exceptional data center technicians in a competitive talent market.
- Lead an effective technician onboarding experience through practical training mentoring and early-career support.
- Develop technical talent and future leaders through coaching feedback career planning recognition and growth opportunities.
- Own workforce planning by aligning staffing skills shifts and coverage with customer and business needs.
- Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
- Drive operational excellence across installation maintenance troubleshooting hardware lifecycle management inventory and documentation.
- Champion safety quality compliance and continuous improvement across all team activities and data center operations.
- Lead incident response and critical escalations through clear communication root-cause analysis and effective corrective actions.
- Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.
- 7 years of experience in data center operations IT infrastructure or a similar technical environment.
- 4 years of direct people-management experience leading technical or operations teams.
- Proven ability to hire coach develop motivate and retain technical talent.
- Strong workforce planning demand forecasting resource allocation and shift-management skills.
- Working knowledge of data center infrastructure hardware lifecycle management and technician operations.
- Experience leading incident response escalations root-cause analysis and corrective actions.
- Strong commitment to safety quality compliance and operational discipline.
- Data-driven approach to performance management staffing decisions and continuous improvement.
- Excellent communication and collaboration skills with customers vendors and cross-functional teams.
- High ownership resilience adaptability attention to detail and commitment to an inclusive team culture.
Why join Ericsson
At Ericsson youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged but you wont be alone. Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Hereto find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employerlearn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) Plano (Country/ City)
Job details: MS Delivery Manager
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidates combination of job-related knowledge qualifications skills education training and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the units objectives individual performance and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay you are receiving Ericssons full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericssons Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employees start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs educational assistance matching gifts and recognition programs.
Required Experience:
Manager
About Company
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that a ... View more
