Data Center Technician, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel you love building solutions to handle global complexity and immense scale Imagine what you could do Services is part of ISu0026T and the foundation of Apples global network operations managing data center equipment and systems to deliver compute storage and networking services for teams across Apple including its internal developer community. From individual facilities to a worldwide network Infrastructure Services ensures the technology underneath everything works without Data Center Technician is responsible for installing servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Strong attention to detail and effective documentation skills are critical components of success in this position.

Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have strong communication skills. Strong attention to detail and effective documentation skills are critical components of success in this position.

Establish and support network connectivity installation and removal of hardware assets securely handling storage media and troubleshooting hardware issues. nSupport team and operations by working collaboratively and contributing to operational and service level and maintain a positive and effective team environment sharing information and best practices with other technicians and ensuring alignment and support of tasks resources and effectively with team members clients and stakeholders through both verbal and written innovation continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives. nSupport the planning of hardware installation and removal of assets participate in the implementation of data center infrastructure projects and maintain awareness of conditions for the elimination of risk that may impact Apple customers and business services. nPerform diagnostics u0026 apply firmware updates to resolve hardware/software of appropriate PPE such as safety shoes safety glasses gloves and facial covering in various environments with ranging temperatures.

Experience in roles that include hands on technical support help desk logistics or technical training in computer engineering or a related IT to safely work at heights using step ladders podium platforms and people lifts adhering to all safety to safely use hand-held tools such as electric drills safety cutters fiber testing kits to work extended shifts within a data center environment withstanding heat levels ranging from 79F to upwards of 105F while maintaining appropriate to participate in rotational on-call duties providing after-hours support in a 24/7 operational environment as needed.

Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center certifications such as CompTIA A NetworknExperience in following established procedures performing network connectivity tasks hardware component swaps or installing hardware using and/or supporting computer operating with productivity applications such as workflow systems collaboration email and scheduling to travel to foreign and domestic locations.