Data Center Technician

Location Details: Ashburn VA

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

This is an in-office position and youll be expected to work full-time in our Ashburn data center location and therefore must live within commuting distance. You will work from this office beginning on your first day.

Join our team

GoDaddys Data Center Operations team keeps the physical infrastructure behind our products running around the our Ashburn VA data center youll be the advanced technical liaison between our technology teams and the data center environment working a Monday-Friday afternoon shift alongside a team that supports mission-critical storage network and server systems. Youll work our ticketing queue take on the more complex hardware problems that come through the door and help junior Technicians build the skills to grow into the next stage of their careers.

What youll get to do

• Troubleshoot diagnose and resolve complex hardware failures on mission-critical storage network and server systems using physical remote and operating system tools.
• Perform break-fix on servers of any type including server migrations such as moving drives into a new-generation chassis while preserving the RAID configuration.
• Deploy servers and network devices switches load balancers and related infrastructure including data and power cable management testing and installation.
• Own inventory and logistics receiving equipment from OEMs in Workday shipping equipment out completing monthly break-fix parts inventory and running inventory audits.
• Manage and prioritize the ticket queue to meet Service Level Agreements with business partners while training and developing junior Technicians and maintaining documentation for the equipment you support.

Your experience should include

• 3 years of hands-on experience in a data center environment working tickets independently and resolving complex issues with minimal direction. Experience supporting enterprise customers in an operations environment with clear verbal and written communication and a track record of conducting effective training.
• Intermediate skills in two or more of these areas: Linux and/or Windows systems administration networking concepts scripting or programming (Python Bash PowerShell Java Perl Ruby or PHP) or data center architecture.
• Intermediate experience with IT hardware concepts: RAID storage hardware diagnostics and repair SAS/SATA boot process and boot loader file systems directory structure and base operating system installation.
• Working knowledge of core OS services (SSH Telnet RDP FTP NFS DNS DHCP LDAP) remote management protocols (KVM iDRAC IPMI) and network device and protocol configuration. Familiarity with ITSM concepts such as ITIL 4 and Agile methodologies rack and power optimization and hardware lifecycle management.
• Available for afternoon shifts an on-call rotation and travel between data center sites when needed. Ability to move equipment weighing up to 50 pounds throughout the shift.

We encourage you to apply even if your experience or skillset doesnt align perfectly with every requirement. We value a wide range of backgrounds and transferable skills and we are excited to support learning and growth.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.

At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .

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GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.