Data Center Service Engineer

Description:
Seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments including next-generation AI platforms. This is a hands-on customer-facing role focused on maintaining uptime resolving complex hardware issues and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

• Provide on-site support for Dell server and data center systems ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds swaps component replacements and firmware updates
• Troubleshoot system issues across hardware firmware and operating systems escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute toshared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

• Experience supporting servers or data center hardware in a field enterprise or customer-facing environment
• Hands-on skills with server components (CPU memory power supplies GPUs etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies including AI platforms

• 35 years of experience in technical support field service or data center roles
• Associate or bachelors degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus but not required
• Ability to lift up to 50 lbs travel to customer sites and support flexible/on-call schedules