Data Center Orientation Program Manager

Amazon Web Services (AWS) is one of Amazons fastest growing businesses serving millions of customers in more than 190 countries reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of leading global firms.

We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and orientation for new builders who work in AWS Data this role you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with instruction management be a highly organized self-starter with a strong bias for action be able to work through ambiguity and have the ability to lead with informal authority. This position will innovate how we design build deliver and measure onboarding and orientation which will improve the experience for new AWS Data Center Community builders around the world.

Location:
Primary stationing will be within Reno NV area. The person hired for this role will be responsible for new hire onboarding across the region they are located in. Frequent travel may be required to collaborate with local business leadership teams.


Key job responsibilities
Deeply involved in design of the onboarding and learning systems. Manage complex onboarding initiatives deliver critical solutions drive significant improvements and deploy new mechanisms.
Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding activities.
Define organize and manage the scheduling logistics and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors schedules.
Develop and monitor internal metrics goals and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end orientation process.
Have a basic understanding of Amazons PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
Manage frequent localized communications touch points with new builders including a combination of emails frequently asked questions messaging channels forums office hours tickets or similar mechanisms.
Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops ensuring the installation of essential software and providing hands-on guidance for configuring communication tools. Additionally you will deliver a comprehensive overview of the organization facilitating a seamless transition for new hires into their daily operations.
Were looking for a new employee who is enthusiastic empathetic curious and able to work effectively with a diverse team of peerssomeone who will help us amplify the positive and inclusive team culture weve been building.


- 2 years of program or project management experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree or equivalent
- Experience facilitating in group settings with an audience of 50

- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- Experience working in international cross-functional teams
- Proven track record of effective decision making taking ownership and delivering results in a cross-functional role without formal authority
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions recommendations and drive actions
- Experience with instruction management specifically and Learning and Development generally
- The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
- A technical background sufficient to easily interact with and gain credibility among data center leaders and technical instruction professionals
- Understands design approaches within the technical onboarding system domain which allows them to influence roadmap priorities product feature decisions and the engineering process

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NV SPARKS - 55600.00 - 97400.00 USD annually