Data Center Operations & Support Engineer

Note: Schedule: 24/7 Operations (Must be flexible to work varying shifts including weekends)

Position Summary

The Data Center Operations & Support Engineer is responsible for physical hardware deployments mainframe and server monitoring network device management and tier-1/2 desktop and peripheral support. This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.

Key Responsibilities

Data Center & Mainframe Operations

• Rack stack cable and configure servers network devices in-rack PDUs and KVM switches.
• Perform physical hardware upgrades including RAM storage drives CPUs and Network Interface Cards (NICs).
• Monitor and maintain data center servers system interfaces and communication utilities.
• Assist with operations in a large-scale IBM Z10 mainframe environment (IPL TSO MVS JES2 CA7).
• Handle daily and monthly tape backup operations for offsite storage.
• Manage physical hardware assets track inventory and maintain accurate records in ServiceNow.

End-User & Desktop Support

• Provide onsite phone and remote technical support for desktops laptops printers scanners and peripherals.
• Image deploy maintain and upgrade end-user hardware software applications and operating systems.
• Troubleshoot network connectivity device communication and hardware/software faults.
• Manage Move Add Change Install (MACI) requests to minimize user downtime.
• Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
• Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements

• Education: Bachelors degree in Computer Science Systems Engineering Telecommunications or a related field (or an equivalent combination of education and experience).
• Experience: Minimum 5 years of progressive experience in IT operations hardware support or system administration.
• Specialized Knowledge:
  • Proficiency in Microsoft Windows OS and Microsoft Office Suite.
  • Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
  • Practical knowledge of network cabling standards hardware diagnostic tools and system recovery.
  • Direct experience or strong familiarity with legacy IBM mainframe environments (Z10 MVS JES2).
  • Supervisory experience is preferred for candidates seeking senior operational responsibilities.