Data Center Development Program Intern

Who are we

Job Summary

Data centers are missioncritical environments. Joining our operations team means that you will be at the forefront of all we do maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

The Customer Operations Engineering (COE) Intern supports the execution of customerrequested work within the data center including installs deinstalls Smart Hands services and ticketdriven operational tasks. This role provides handson exposure to customerfacing data center operations cabling equipment handling and service workflows in a secure highavailability environment while working closely with experienced professionals. The team values customer focus quality execution teamwork and continuous learning and is committed to providing an inclusive and equitable work environment.

This internship program is designed to build foundational operational skills service discipline and technical curiosity for a longterm career in data center operations and customer engineering.

Location: Dallas Tx

Duration: 12 weeks September-November

What Youll Learn & Experience

As a COE Intern you will:

• Gain handson exposure to customer operations activities including crossconnects equipment installations Smart Hands and service requests
• Learn how customer requests are managed tracked and executed within a 24x7 missioncritical data center environment
• Develop foundational skills in ticket handling documentation service execution and operational accuracy
• Build awareness of crossconnect work customer equipment handling and basic testing and troubleshooting activities
• Observe how Customer Operations teams coordinate with internal and external partners to support customer deployments and daytoday operations

Key Responsibilities

• Support Customer Operations with routine ticketdriven work requests
• Assist with customer installs and deinstalls including basic rackandstack activities cabling support and customer asset handling
• Respond to and update service requests and trouble tickets following standard operating procedures
• Support routine intracage and infrastructure installations such as basic cable management ladder racks patch panels cabinets and post racks
• Assist with routine crossconnect work and basic troubleshooting activities
• Maintain accurate records of work completed ticket updates and operational documentation

Qualifications & Requirements

• High School Diploma or relevant technical/ vocational education
• Interest in data center operations customer service or technical environments
• Willingness to work onsite in a data center environment
• Customercentric mindset with strong teamwork and communication skills
• Attention to detail and willingness to learn standardized processes and procedures

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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