Data Analyst, Service & Repair

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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We are searching for the best talent for Data Analyst Service & Repair.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular Ready to join a team thats reimagining how we heal Our Cardiovascular team develops leading solutions for heart recovery electrophysiology and stroke. You will join a proud heritage of continually elevating standards of care for stroke heart failure and atrial fibrillation (AFib) patients.

Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here innovation is driven by continuous improvement and a passion for saving lives. We are seeking a highly motivated and experienced Data Analyst who will be responsible for collecting analyzing and interpreting operational financial and customer data to improve service performance repair efficiency resource utilization and business outcomes. This role partners with Service Operations Project Management Supply Chain Finance and Leadership teams to identify trends develop actionable insights and support data-driven decision-making across the Service & Repair organization.

Principal Duties and Responsibilities:

• vibration thermal reliability magnetic and systems analyses to
• Analyze service and repair operational data to identify trends opportunities and performance gaps.
• Develop and maintain dashboards scorecards and reports using business intelligence tools.
• Monitor key performance indicators (KPIs) including turnaround time productivity first-time fix rate backlog customer satisfaction and equipment uptime.
• Analyze technician performance labor utilization and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays quality issues and cost overruns and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy reporting processes and business performance.
• Validate clean and maintain large datasets from ERP CRM Salesforce and operational systems.
• Perform financial analysis related to labor costs repair expenses service contracts and profitability.
• Track service-level agreement (SLA) compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling trend analysis and performance monitoring.

Job Qualifications:

• Bachelors degree in Data Analytics Business Analytics Statistics Mathematics Finance Information Systems Operations Management or related field.
• 2-5 years of experience in data analysis business intelligence or operational analytics.
• Advanced proficiency in Microsoft Excel including Pivot Tables Power Query and data visualization.
• Strong experience with Salesforce SQL Python and database querying.
• Experience with reporting and visualization tools such as Power BI Tableau or similar platforms.
• Strong analytical problem-solving and critical-thinking skills.
• Ability to communicate complex data insights to technical and non-technical audiences.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $54000 - $87450.

The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401k).This position is eligible to participate in the Companys long-term incentive program. Employees are eligible for the following time off benefits: Vacation up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year. Holiday pay including Floating Holidays up to 13 days per calendar year. Work Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits please go to: - This job posting is anticipated to close on October 152026. The Company may however extend this time-period in which case the posting will remain available on to accept additional applications.

Johnson & Johnson: Changing health for humanity

Were building a world where complex diseases are prevented and cured treatments are smarter and less invasiveand solutions are personal.

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