Data Analyst, Returns SX

In the Worldwide Returns & ReCommerce (WWRR) group at Amazon we are dedicated to making zero happen zero cost of returns zero waste and zero defects to benefit our customers company and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet not simply focusing on the bottom line.

WWRR includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged WWRR you will partner across these teams to help customers discover great deals on quality used rentals and open box items; get the most value out of Amazons products; improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.

Amazon is Earths most customer-centric company and in WWRR the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

As a Data Analyst you will be responsible for modeling complex problems discovering insights and identifying opportunities through the use of business intelligence data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems create operational efficiencies and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

Key job responsibilities
* Use analytics and data mining techniques to solve complex problems and drive business decisions.
* Employ the appropriate tools methodologies to discover patterns of risks abuse and help reduce bad debt
* Dive into customer behavioral patterns and recommend the policy change hypothesis
* Solve analytical problems and effectively communicate methodologies and results
* Build analyses for product launches and provide launch recommendations
* Draw inferences and conclusions and create dashboards and visualizations of processed data identify trends anomalies
* Work closely with internal stakeholders such as business teams engineering teams and partner teams and align them with respect to your focus area

- 2 years of program or project management experience
- 3 years of Computerized Maintenance Management System program experience
- 3 years of maintenance planner/scheduler in industrial maintenance manufacturing or distribution industries experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation operation and maintenance
- Experience working in an analytical environment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA BELLEVUE - 80200.00 - 97400.00 USD annually
USA WA Bellevue - 80200.00 - 97400.00 USD annually