Customs Brokerage Supervisor

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises Customs Brokerage department
Ensures all product operations within assigned department are compliant to internal HWL policies procedures and external government regulations
Performs timely and accurate costing revenue estimates rating invoicing and correction (where necessary) to invoices process or people to minimize WIP DSO and Bad Debt
Ensures product operations within assigned department meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) using effective procurement and routing
Meets volume and top line product revenue growth targets for assigned department
Initiates and leads yield improvement process for business below or above target levels
Ensures all financial and quality controls and audits are completed accurately and on-time
Works with Account Management and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to reduce costs and improve reliability
Claims ownership of and professionally oversees customer escalations in conjunction with Account Management or Sales
Fills the role of product subject matter expert when communicating with customers in a variety of settings
Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk
Ensures performance goals are set performance is measured and regular informal and formal feedback is provided to direct and indirect reports within assigned department
Performs accurate and timely product budgeting and forecasting within assigned product department
Monitors and assists in managing staffing levels and workload allocation across product teams within assigned department. This includes talent acquisition furloughing re-purposing re-shifting demotion promotion and severance
Develop team and individuals within the team.
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position supervises employees and may supervise temporary employees from time to time based on projects.

QUALIFICATION REQUIREMENTS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Preferred to have either an Associates Degree (A.A.) from a two-year college or Bachelors Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED required
Minimum five years of experience in a customs brokerage agent position
Two years of prior experience in a supervisory role preferred
Completion of any industry related course is an asset especially work towards brokerage license

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Strong written and verbal communication skills in English in order to present information to customers management and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates discounts and other percentages
Analytical skills / problem-solving ability
Leadership skills able to train coach and develop subordinates

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!