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Customer Support Technician
Job Location:
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
14 August 2026 (10 hours ago)
Posted:
Application Deadline:
11 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Support Technician that will ensure that all end users are receiving excellent customer service for requests issues and maintenance for web and software development projects after launch. The Customer Support Technician handles all procedures related to the identification prioritization and resolution of end user Help Desk requests including monitoring tracking and coordination of Help Desk functions. This candidate is the first point of contact for several development projects within the company and emergency/hosting issues.
Responsibilities
Technical QualificationsThe candidate should have experience in the following.
Responsibilities
- Handles the processing of service requests of the 24/7 Help Desk via telephone e-mail or Jira to ensure courteous timely and effective resolution for the client.
- Monitor coordinate and test fixes to ensure problems have been adequately resolved.
- Customer training on multiple CMS platforms.
- Implement/Oversee the Help Desk tools including wiki and Last Pass.
- Work directly with the Web Development Project Manager and maintain the readiness of the department by anticipating needs and forecasting resource issues.
- Build manage and maintain professional long-term customer and business relationships and partnerships through industry networking to ensure continued growth by effectively understanding a clients business organization and objectives.
- Other duties as assigned flexible/non-traditional schedule may be required.
Technical QualificationsThe candidate should have experience in the following.
- A minimum of 2 years customer support experience
- Knowledge of project management principles
- Using and configuring Linux & Windows Servers
- Ability to troubleshoot and solve server issues
- Knowledge of CMS platforms like WordPress and Magento a plus
- Knowledge of other third-party hosting platforms a plus
- Demonstrate strong interpersonal skills and ability to work with end-users and co-workers alike
- Ensure that client hosting requirements are up-to-date and reliable
- Multitasking and time management skills with the ability to prioritize tasks
- Demonstrate flexibility in extended hours to meet deadlines whenever necessary
- Strong communication skills
- 100% premium-paid medical insurance for employee-only-coverage
- 100% premium-paid dental insurance for employee-only-coverage
- Paid Time Off (PTO) 15 days per year for 0 to 5 years of service 20 days per year after 5 years of service
- Paid holidays
- 401k Plan
- Educational assistance some certifications and professional memberships paid
- Premium Only Section 125 for dependent insurance
- Employee life insurance AD&D and long-term disability and long-term care insurance provided
Group vision coverage and supplemental life insurance available to employees and dependents - Were a healthy change of pace from your average cube farm. Our staff is our companys pride and we do our best to provide a rewarding and creative environment. Our spacious clean modern offices have plenty of window space and an open floor plan.
Required Experience:
IC
