Customer Support Specialist

TITLE: Customer Support Specialist

Location: Whitemarsh MD

REPORTS TO: Customer Support Team Lead

Ingredion Incorporated is in search of a Customer Support Specialist who will enthusiastically serve as a critical point of contact with Ingredions customer base from the initial placement of orders for products through their delivery. This position aligns with logistics and is not a call center. This role partners with colleagues in Logistics Quality Sales Program Management and Order Coordination to capture information and resolve customer problems all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledgebase which can lead to new opportunities or a rotation into other areas of the organization such as Logistics Sales Supply Chain or Quality.

As a Customer Support Specialist your responsibilities will include:

Process customer orders for ingredient products address questions resolve issues and respond to inquiries.

Participate in the after-hours program for the department

Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing delivery times and freight as necessary

Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners

Ensure all customer complaints are tracked according to department and company procedures

Demonstrated ability to work two or more of Ingredions product lines and customer categories to provide valuable information to the customer

Knowledgeable of nuances within multiple business segments

Seek to purposefully identify issues consider alternative solutions and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved

Utilize company databases to ensure procedures are followed provide accurate information and update documents as necessary

Prioritize tasks accurately and in a timely manner

Collaborate with and support team members. Participate in group problem solving and team activities

Recommend and implement process improvements

Serve as a liaison between external customers and internal functions to ensure customer satisfaction

The Customer Support Specialist position is well-suited for you if you:

Care First Contribute to an environment that enables the wellbeing of our people and customers

Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment successfully coordinate and handle multiple tasks/activities simultaneously

Everyone Belongs Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best

Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen including ability to think critically analyze problems and advocate for fact-based solutions

Owners Mindset Takes personal responsibility to anticipate challenges proactively search for opportunities and make decisions that are in the best interest of the company

Qualified candidates will have:

2-6 years of experience preferred.

Bachelors Degree preferred.

SAP Salesforce and EDI experience required.

Execute on fundamental tasks such as order entry resolving customer complaints problem solving etc.

Relocation Available NO

Job Grade: D

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Ingredion is a global ingredient solutions company making sweeteners starches and unique ingredients from plant sources such as corn tapioca rice sago and potato. We provide solutions and innovate for almost 60 industry sectors across more than 40 countries.

We bring the potential of people nature and technology together to create ingredient solutions that make life better.

Every day we bring our skill creativity and passion together to deliver ingredient solutions that enhance peoples lives. We are innovators who combine the power of technology with the best of nature to delight customers and consumers. We hold ourselves to the highest standards in ethics safety quality and sustainability. Unlocking the potential of people nature and technology to make life better is what drives us in every aspect of our business

As a Fortune 500 global provider of ingredient solutions Ingredion offer great careers across various functions. If you are curious confident and believe in the power of game-changing ideas we want you to make us part of your career formula.

What is the formula for a winning career

It starts with joining a thought leader innovator and true high performer grounded in shared values and purpose and driven to innovate and advance. As a Fortune 500 global provider of ingredient solutions Ingredion offer great careers across various functionscorporate scientific engineering and operations sales and technical service marketing and more. If you are curious confident and believe in the power of game-changing ideas we want you to make us part of your career formula.

Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance.

Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business.

Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods beverages and consumer products that touch lives around the world.