Customer Support Specialist Technical Support Specialist
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Support Specialist/Technical Support Specialist
Pathology and cytogenetics labs from universities to pharma depend on our clients systems. Youll install them train the customers who use them and get them running again when something breaks.
Why You Should Apply:
- Two openings on a growing team with people in place to train you
- A relationship-building model where you support customers in their work
- Salaried with medical dental 401k and voluntary benefits
- Book travel on your own card and keep the points
- Hands-on hardware and software work remote and onsite
What Youll Be Doing:
- Installing systems at customer labs and training their teams
- Troubleshooting repairing and maintaining hardware and software
- Providing remote support
- Traveling about 75% in the U.S.
About You:
- Be able to do the job as described
- Lab application knowledge (cytogenetics or pathology) and strong customer communication
- A bachelors in biology biotech biomedical engineering or life sciences or equivalent experience. Lab technologists who build their own computers have done well here
- Ability to work autonomously
- Spanish is a plus
How To Apply
Wed love to see your resume but we dont need it to have a conversation. Email Santi at and tell me why youre interested. Or if you do have a resume ready apply here.
Required Experience:
IC
About Company
Niche executive search firm with 30+ years specializing in executive search and staffing in Medical Device, Biotech, Pharma, and Diagnostics. Jacobs Management Group is a WBENC certified retained and contingent search firm with 30+ years of industry success and a national network.
