Customer Support Specialist

Job Responsibilities:

• Provide excellent customer support through phone email and chat
• Resolve customer inquiries and issues in a timely manner
• Assist customers with policy changes claims processing and general questions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to ensure customer satisfaction

Essential Qualifications:

• Excellent communication skills both written and verbal
• Strong problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in using customer service software and tools
• High school diploma or equivalent

Desired Experience:

• Minimum of 1 year of customer service experience
• Experience in the insurance industry is a plus
• Knowledge of insurance policies and procedures
• Experience working in a remote or virtual environment

Salary & Benefits:

• Salary: To be discussed based on qualifications and experience
• Health insurance dental and vision coverage
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Career opportunities