Customer Support Specialist

Interdent is seeking a Customer Support Specialist to join our dedicated Customer Service team in El Segundo. This full-time remote position offers an exciting opportunity to support patients and healthcare providers in a fast-paced patient-centered environment. As part of a leading organization in the Hospital/Health Care industry you will play a vital role in ensuring every interaction reflects our commitment to exceptional care and service excellence.

In this entry-level role you will serve as the first point of contact for patients and clients handling inquiries resolving concerns and facilitating positive experiences across a variety of communication channels. You will collaborate closely with internal teams to provide accurate information streamline processes and maintain the high standard of service that Interdent is known for. This is an ideal opportunity for someone passionate about helping others and building a career in healthcare administration and customer service.

We offer a competitive salary range of $50000 - $60000 per year along with comprehensive benefits remote work flexibility and opportunities for professional growth within a supportive and collaborative team culture.

• Respond promptly to patient inquiries via phone email and chat in a courteous and professional manner
• Assist patients with appointment scheduling rescheduling and cancellations
• Address billing questions and payment concerns with accuracy and empathy
• Document all customer interactions and maintain detailed records in the CRM system
• Identify and escalate complex or urgent issues to the appropriate department
• Maintain strict patient confidentiality in accordance with healthcare regulations and company policies
• Provide clear compassionate communication to patients of diverse backgrounds
• Follow up with patients to ensure concerns are resolved and satisfaction is achieved
• Collaborate with team members to identify trends and improve overall service quality

• High school diploma or GED equivalent
• Strong verbal and written communication skills in English
• Basic computer proficiency including Microsoft Office and CRM tools
• Excellent active listening and problem-solving abilities
• Professional patient and empathetic approach to customer service
• Ability to work independently and manage time effectively in a remote setting
• Strong organizational skills with high attention to detail
• Reliable internet connection and a quiet dedicated workspace for remote work