Customer Support Specialist

Organization: Amend Treatment
Location: Malibu California
Employment type: Not specified
Compensation: $20$25 per hour

Amend Treatment is a residential mental health treatment organization in Malibu California. We provide personalized evidence-based care for adults experiencing mental health and co-occurring challenges supporting individualized treatment therapy and long-term recovery in a supportive residential environment.

Amend Treatment is seeking a compassionate responsive Customer Support Specialist to help ensure people interacting with the organization receive clear respectful and timely this role you will respond to inquiries provide accurate information coordinate with appropriate team members and help create a welcoming experience for individuals and families seeking support. The ideal candidate communicates with empathy and discretion stays organized and handles sensitive conversations with care.

• Respond to customer inquiries by phone email or other designated channels in a courteous and timely manner.
• Listen carefully to questions and concerns provide clear information within the scope of the role and direct requests to the appropriate team or resource when needed.
• Help individuals and families understand general information about Amend Treatments services and next steps without making clinical recommendations.
• Document interactions accurately and maintain organized records in accordance with organizational procedures.
• Protect confidential and sensitive information and follow applicable privacy policies and procedures.
• Coordinate with internal teams to support prompt follow-up and a consistent customer experience.
• Manage multiple inquiries and administrative tasks while maintaining professionalism and attention to detail.
• Identify recurring questions or service issues and share relevant feedback with the appropriate colleagues.
• Represent Amend Treatment with warmth respect and sensitivity when communicating with people navigating mental health or co-occurring challenges.

• Strong verbal and written communication skills including the ability to explain information clearly and respectfully.
• Empathetic patient approach to supporting individuals and families including during sensitive or stressful conversations.
• Good organizational skills and the ability to manage competing requests and follow through on commitments.
• Sound judgment discretion and respect for confidentiality.
• Basic computer skills and the ability to learn customer service communication or record-keeping systems.
• Ability to work collaboratively and escalate questions or concerns appropriately.

Up to two years of relevant experience is preferred. Experience in customer service administrative support behavioral health healthcare or another people-focused setting would be helpful. Familiarity with handling confidential information and communicating with people seeking support is also an advantage. Equivalent transferable skills are welcome.

The stated compensation range is $20$25 per hour. Benefits paid time off schedule and other employment details were not provided and can be discussed during the hiring process.