Customer Support Representative
Job Location:
Kalispell, MT - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
CHS Inc. is a leading global agribusiness owned by farmers ranchers and cooperatives across the United States that provides grain food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States but today we have employees in 19 countries. At CHS we are creating connections to empower agriculture.
Summary
CHS Mountain West has an exciting opportunity in our Ag Retail Division in Kalispell MT. We are looking for a Customer Support Representativeto manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented results-driven individual with a commitment to quality accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills both verbal and written with strong analytical and customer service skills and the ability to work in both a team environment and on self-directed tasks are essential.
Responsibilities
- Under general supervision handles a variety of customer service inquiries and problems received by telephone fax email text or other web/internet media.
- Inquiries are generally routine but may require departure from standard scripts or procedures.
- Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
- Reviews and troubleshoots customer problems and initiates action for repair replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
- May promote alternative products or services.
- Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
- 1 years of experience in Customer Service and Support
- High School diploma or GED
Additional Qualifications
- Strong written and verbal communication skills
- Proficient with MS Word Excel and PowerPoint
- Ability to work extended hours to meet business demands
- Abilty to read write and communicate in Spanish preferred
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required selected candidates must pass pre-employment screenings to include all or a combination of drug criminal motor vehicle check physical requirements and FMSCA Clearinghouse.
Physical Requirements
- Ability to sit stand bend walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and depending upon position may include other earnings such as bonus incentives and commissions. Actual pay offered will vary based on multiple factors which may include without limitation experience education training specialized skills and certifications minimum wage/salary requirements under local law.
Benefits include medical dental vision wellness programs life insurance health and dependent care spending accounts paid time off 401(k) pension profit sharing short- and long-term disability tuition reimbursement and adoption assistance subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a email addition a CHS recruiter will not ask for confidential information over the phone or in an email or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity please reach out to ; to verify that the communication is from CHS.
Required Experience:
Unclear Seniority
About Company
CHS is a diversified global agribusiness cooperative owned by farmers, ranchers and cooperatives across the United States.
