Customer Support Representative II
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Job Summary
Requisition ID: 95104
Florida Power & Light Company is the largest electric utility in the U.S. providing reliable energy to nearly 12 million Floridians. With one of the nations most fuel-efficient cost-effective power generation fleets and industry-leading reliability were redefining whats possible in energy. Want to be part of something powerful Join our outstanding team and help shape the future of energy.
Position Specific Description
Florida Power & Light Company is the largest electric utility in the U.S. providing reliable energy to nearly 12million Floridians. With one of the nations most fuel-efficient cost-effective power generation fleets and industryleading reliability were redefining whats possible in energy. Want to be part of something powerful Join ouroutstanding team and help shape the future of energy. Join the Energy Thats Powering Floridas Future If youre looking for a career with purpose stability and growth this is your moment. Customer Support Representative II Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami FL 33134 Position Type: Full-Time On-site (not remote) Why Youll Love Working Here Your Work Schedule upon completion of Training 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 9AM-5PM and Sundays off Overtime opportunities are available!
Employees in this role assist with customer requests provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests inquiries and complaints about billing policies energy conservation programs etc. and assist during On Call activation (capacity shortfall).
Receives inbound calls andresponds to customer requests inquiries complex billing complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job-related duties as assigned
High School Grad / GED
Experience: 0 years
Associates Degree
Bachelors Degree
Customer Service Experience: 1 years
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race color age national origin religion marital status sex sexual orientation gender identity gender expression genetics disability protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals including accommodations related to compliance with conditional job offer requirements consistent with federal state and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation please send an e-mail to providing your name telephone number and the best time for us to reach you.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Required Experience:
Unclear Seniority
