Customer Support Representative

At LoadUp were not just solving problems were supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady reliable voice ensuring every customer interaction is handled with care urgency and professionalism. This is a full-time role.

• Be the first point of contact for customers and Loaders resolving inquiries via phone text chat and email with speed and empathy

• Troubleshoot scheduling issues service concerns and escalations with a calm solutions-first mindset

• Monitor and manage real-time order status to ensure a seamless service experience from start to finish

• Collaborate with internal teams (Dispatch Field Operations etc.) to resolve service issues and optimize support

• Accurately document all interactions in our systems to maintain clear and organized customer records

• Identify and report recurring issues or trends to help improve customer experience and internal processes

• Uphold LoadUps brand values in every customer interaction

• Adapt quickly to new tools workflows and priorities in a fast-moving tech-enabled environment

• A solutions-first mindset with a passion for great service paired with strong communication organization and time-management skills

• A great listener who brings empathy and efficiency to every conversation with a team-first attitude in a feedback-rich culture

• Tech-comfortable and coachable with familiarity with computer systems and a willingness to learn new platforms

• Energized by fast-paced days and ready to adapt on the fly

• High school diploma or GED required; college experience is a plus

• Openness to evening and weekend availability

• Competitive compensation

• Health & wellness coverage

• Generous paid time off

• 401(k) with 5% company match

• Monthly lifestyle stipends employee recognition programs and referral bonuses

LoadUp is a tech-powered on-demand junk removal and home services platform connecting individuals and businesses nationwide with a vetted network of local providers for removal disposal assembly and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time upfront pricing and dependable local pros LoadUp is now one of the largest platforms of its kind in the country named to Inc.s 5000 Fastest-Growing Companies list and certified as a Great Place to Work since 2019.

Onsite Alpharetta GA (Metro Atlanta)