Customer Support & Processing Specialist

Customer Support & Processing Specialist

FT / PT Status Full-Time
Benefits EligibilityThis position is eligible for a full benefits package.
Salary $18.61 - $19.81 Hourly Wage
Remote Work / In-Office Hybrid

Recruiter Tehra Gorski
Application Deadline 9/17/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Do you have a proven track record of delivering exceptional customer service sharp data entry skills and prior call center experience If youre ready to bring your combined expertise to our team we want to hear from you. Apply today!

The Division of Corporations and Commercial Code in the Department of Commerce is looking for applicants with excellent verbal and written communication skills and data entry experience to fill their Document Examination & Customer Support Specialist vacancy.

**Offers hybrid flexibility! Work up to 3 days remotely per week following initial in-office training.

This position is integral to a high-volume division handling numerous business filings and extensive customer interaction via phone email online chat and virtual teleconferences. You will work in a call center setting while also being responsible for processing and examining applications and documents.

Key Responsibilities

Key responsibilities and day to day responsibilities of this position:

• Manage a high volume of incoming calls providing exceptional customer service and resolving inquiries related to business entity compliance and registration.
  
• Clearly communicate registration requirements and application deficiencies to customers both verbally and in writing.
  
• Assisting the public and other stakeholders with inquiries related to existing businessesUniform Commercial Code (UCC) filings and Trademark filings.
• Accurately and efficiently enter new business entity registrations amendments and renewals into the electronic database.
  
• Process and examine applications and documents to ensure compliance with applicableUtah Code.
• Review interpret and apply complex legal statutes rules and procedures related to business entity filings.
• Assist the public with navigation and use of the Divisions online filing systems.
  
• Maintain organized digital records and filing systems.

Qualifications

Minimum or day-one qualifications:

• Ability to attend the initial training period in-person at our Salt Lake City office with the understanding that hybrid telework (up to 3 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.
• Prior customer service experience.
• Prior data entry experience.

Preferred or trainable/on-the-job qualifications:

• Proven ability to perform accurate high-volume data entry and process detailed applications in a fast-paced environment.
  
• Strong analytical skills with the capacity to read understand and apply legal code statutes and administrative rules.
  
• Excellent written and verbal communication skills including professional phone etiquette.
  
• A track record of providing outstanding customer service ideally in a call center or high-volume public interaction setting.
  
• Strong working knowledge of Google Workspace applications.
  

About the Role

Location
160 East 300 South
Salt Lake City Utah 84111
United States
Background Check Required You must successfully pass a criminal history check.
Drug Test Required No
Schedule Code B - Competitive Career Service

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency

The Department of Commerce is the licensing and registration agency for Utahs professional and business community. The Division of Corporations and Commercial Code provides oversight of business registrations trademarks and Uniform Commercial Code filings.

The Departments vision is to contribute to the success of Utah businesses professionals and consumers by creating a favorable economic environment.The Departments mission is to promote commerce and protect Utah consumers through fair commercial and professional practices.

Supplemental Information

• Job Classification: Office Specialist I (11020).
  
• Please note a positions eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
  
• As a condition of employment with the Department of Commerce employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
  
• DHRM rules apply for promotions/transfers.
  
• Effective July 1 2021 in-state work rules require all work to be performed while physically within the states borders.
  
• Risks found in the typical office setting which is adequately lighted heated and ventilated e.g. safe use of office equipment avoiding trips and falls observing fire regulations etc.
• Typically the employee may sit comfortably to perform the work; however there may be some walking; standing; bending; carrying light items etc. Special physical demands are not required to perform the work.
  
• DHRM rules apply for promotions/transfers.
  

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .

Required Experience:

IC