Customer Support Manager Eurofins Environment Testing Carrollton, TX

This position will be responsible for all customer service operations in our Radon and Mold business. Customer service consists of a team of three to five employees who handle all customer interactions. This includes high-importance account as well as standard accounts.

Customer service operates in an in-house call center to address customer needs related to our direct-to-consumer (DTC) product lines. The department also supports business-to-business (B2B) sales and support. The department also processes all inbound mail executes marketing activities onboards new clients and finalizes sales and handles most DTC and B2B outbound shipments.

The position is Monday to Friday 8:00 AM to 5:00 PM. Regular work schedule out of these hours is not expected  but may occasionally become necessary.

Essential Duties & Responsibilities:

• Oversee all daily customer service operations.
• Support the teams daily operations and workflow. Sets employee schedules and duties based on current business needs.
• Ensure high-quality support is provided to high-value clients including large businesses and consulting firms.
• Assist team members in resolving difficult complex or unusual customer issues.
• Address escalated customer concerns and resolve service-related issues with dissatisfied customers.
• Conduct employee performance reviews and establish performance goals.
• Support employee development growth engagement and retention initiatives.
• Submit recommendations regarding staffing levels wage adjustments and promotions to the Technical Director.
• Ensure employees adhere to Standard Operating Procedures (SOPs) and meet all quality compliance and ethical requirements.
• Support and enforce departmental standards and directives established by the Technical Director.
• Perform other duties and responsibilities as assigned.

Qualifications :

• Associates or Bachelors degree preferred.
• High school diploma or equivalent required.
• Minimum of two (2) years of laboratory experience.
• Minimum of one (1) year of supervisory management or team lead experience.
• Experience interacting directly with customers and providing customer support.
• Experience within the Testing Inspection and Certification (TIC) industry preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement including the ability to read write and speak in English

Knowledge Skills & Abilities

• Strong leadership and team management skills.
• Demonstrated commitment to continuous improvement and operational excellence.
• Dedication to exceeding customer service expectations.
• Proactive approach to identifying addressing and resolving problems.
• Strong decision-making and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to effectively support motivate and develop team members.
• Strong organizational and time management skills.
• Ability to work collaboratively in a fast-paced environment while maintaining quality standards.

Additional Information :

The position is Monday to Friday 8:00 AM to 5:00 PM. Regular work schedule out of these hours is not expected  but may occasionally become necessary.

Compensation: $60000 - $90000 annually (DOE). 

Candidates within a commutable distance to Carrollton TX are encouraged to apply. 

Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base compensation may vary based upon but not limited to relevant experience and skill set base compensation of internal peers business sector and geographic location.

As a Eurofins employee you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in Testing for Life our mission to contribute to a healthier and safer world and our core values we are building a strong foundation for Environmental Social and Governance (ESG) initiatives. Eurofins commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameserving as a true ESG Enabler.

Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2025 Eurofins generated total revenues of EUR 7.296 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time