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Customer Support Engineer
Job Location:
Job Location:
Dallas, IA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 August 2026 (18 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reporting to: Services Delivery Manager
Position Summary:
The Field Installation Software Engineer will work closely with customers providing technical oversight on custom apps installation integration
and launch support for the clients products. You could be involved in any phase of product design installation and
support; however you must be able to solve complex technical problems.
The Field Installation Software Engineer
will also review and validate/improve overall solution project plans processes and documentation with the customer
and Clients support/product teams improve the overall delivery process.
and Clients support/product teams improve the overall delivery process.
Main Responsibility Areas:
Work closely with project management teams to build detailed and thorough project plans
Work closely with engineering team to bridge knowledge and requirement between Field Deployment and
Custom development and manage Jira ticket assignment to engineering
Support in house development of small features bug fixes and configuration update in partnership with
engineering
Complete low-level design documentation in support of system configuration
Install Operating System Layered Product and Application Software
Work closely with customer teams to develop and execute customer acceptance test plans
Write/Manage support tickets as needed during the testing/installation/integration process
Create and manage customer profile (contacts SW versions HW inventory etc.) in SalesForce for project
handover process
Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed
during the project delivery
Work closely with management and other teams to improve the overall delivery process primarily focusing on
ansible playbook development
Work closely with project management teams to build detailed and thorough project plans
Work closely with engineering team to bridge knowledge and requirement between Field Deployment and
Custom development and manage Jira ticket assignment to engineering
Support in house development of small features bug fixes and configuration update in partnership with
engineering
Complete low-level design documentation in support of system configuration
Install Operating System Layered Product and Application Software
Work closely with customer teams to develop and execute customer acceptance test plans
Write/Manage support tickets as needed during the testing/installation/integration process
Create and manage customer profile (contacts SW versions HW inventory etc.) in SalesForce for project
handover process
Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed
during the project delivery
Work closely with management and other teams to improve the overall delivery process primarily focusing on
ansible playbook development
Required
Computer Science / Technical degree (BA) and/or equivalent relevant experience
Proven experience of performing direct Tier 2 and above customer project support in a
Telecommunications/IT environment (vendor-side)
Good verbal and written communication skills both face to face and remotely
Technical Knowledge
Must have comprehensive experience of telecommunications experience and knowledge of
telecommunications networks (ex. IMS) and protocols (ex. SIP ENUM DIAMETER SS7/Sigtran)
Proven track record of performing a technical delivery role of and in depth knowledge of the following
products (DNS/ENUM NP CRE SRP STP. HSS/HLR)
Extensive experience performing direct Tier 2 and above customer support in a Telecommunications/IT
environment (vendor-side)
Experience working with virtual environments (VMware/KVM/OpenStack)
Competent working in Linux based OS environments
Personal Attributes
Highly values accuracy and attention to detail.
Strong ethical compass; maintains financial discipline and integrity.
Action-oriented results-driven with a strong sense of urgency.
Builds effective cross-functional relationships; earns trust and respect.
Control-minded with a practical understanding of financial risk management.
High energy intellectually curious and humble team player.
Thrives in a dynamic fast-paced environment.
Demonstrates leadership qualities and a passion for continuous improvement.
Highly values accuracy and attention to detail.
Strong ethical compass; maintains financial discipline and integrity.
Action-oriented results-driven with a strong sense of urgency.
Builds effective cross-functional relationships; earns trust and respect.
Control-minded with a practical understanding of financial risk management.
High energy intellectually curious and humble team player.
Thrives in a dynamic fast-paced environment.
Demonstrates leadership qualities and a passion for continuous improvement.
Required Experience:
IC
About Company
The Complete Global Talent Acquisition Partner, MBR offers solutions from Executive Search through to highly cost effective Partnership Resourcing models.
