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Customer Support Consultant Lab Liaison

Job Location:

Elmhurst, NY - USA

Monthly Salary: Not provided by the employer

Posted: 2 August 2026 (30+ days ago)

Application Deadline: 30 October 2026

Vacancies: 1 Vacancy

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Job Summary

As a Customer Support Consultant on our Lab Liaison team you will collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues providing proactive customer outreach and resolving issues promptly.

(This is a full-time position with excellent day-one benefits.)

If youd like more information about laboratory jobs at IDEXX before applying you can explore our Laboratory Careers web page: this role matters:

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it including this role. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation personalized support guidance and expertise while providing the most complete and advanced menu of diagnostic tests along with technology and tools. The focus on enhancing the lives of people and pets starts with our own employees and empowering them to achieve their goals focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team.

In this role:

You will provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
You will collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and lab sample testing issues.
You will maintain strong internal and external customer relationships through professional clear and empathetic communication.
You will support quality management systems and compliance requirements.
You will contribute to team growth through active participation in development programs and collaborative knowledge sharing.

What you need to succeed:

High School diploma or equivalent required; Associate or Bachelors degree preferred
Strong customer service and interpersonal skills with experience in building and maintaining relationships
Proficiency in Microsoft Office and other relevant systems with technical aptitude to learn new tools lab processes and diagnostic terminology
Analytical and problem-solving skills to research and resolve issues effectively using critical thinking to make sound decisions
Excellent verbal and written communication skills with the ability to explain complex information clearly and professionally
Ability to work collaboratively in a team-oriented environment including across international teams and diverse cultures
Commitment to continuous learning and improvement staying current with evolving processes tools and industry standards
Ability to handle challenging conversations with professionalism and empathy ensuring customer needs are met throughout the process
Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards
Ability to meet the physical requirements of the role i.e. extended periods of sitting and frequent use of phones and computers occasional lifting of items up to 25 pounds and visual and auditory acuity for accurate computer work and effective phone communication

What you can expect from us:

Pay targeting $25.60 / hour
Opportunity for annual cash bonus
Opportunity for performance based annual merit increase
Health / dental / vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and more

This is a full-time (40 hour / week) day-shift role with scheduled shifts Tuesday to Saturday 8:30 am to 5:00 pm.
The shifts and hours may vary slightly depending on business needs.
Reliable and dependable attendance is an essential function of this position.

Were proud of the work we do because our work matters. An innovation leader in every industry we serve since 1983 our team members help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX youll be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list youll find it here.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role.

This Customer Support Consultant position will be based out of our Elmhurst IL location.

Does this sound like the opportunity for youApply today!

Required Experience:

Contract

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About Company

Idexx

Enhancing the health and well-being of pets, people, and livestock.

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