Customer Support Associate
Job Location:
Austin, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are Indeed Flex. We Help People Get Jobs. Right now were hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed transparency and choice.
We operate with the agility and energy of a high-growth scale-up but we are backed by the stability and resources ofIndeed - the worlds #1 job site. This gives us a unique advantage: the freedom to innovate at speed with the muscle to dominate the market.
This is a full-time role working 40 hours per week in a 5-in-7-day rota (6:30 AM 10:30 PM operating window including weekends). This is predominantly an in-office role with the option to work remotely on Thursdays and depending on shift timing.
The Role
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns job requirements and Indeed Flexs pool of Flexers to maximize fulfillment.
What youll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature Flexer experience.
- Data & Analytics: Generate analyze and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
- Cross-Functional Liaison: Serve as an integral operational bridge facilitating seamless communication between internal Indeed Flex stakeholders corporate clients and Flexers.
- Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
- Performance Excellence: Meet and exceed individual KPIs service level agreements (SLAs) and strategic targets.
- Team Support & Escalation Management: Assist team members with process refreshers knowledge sharing and the resolution of complex case escalations.
- Proactive thinker always willing to share your ideas and knowledge
- Experience in using data to identify challenges and priorities.
- Computer savvy and able to use a variety of platforms as well as Google Suite.
- Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
- Experience working in a high-volume customer service or operations environment.
- A successful energetic self-starter with strong initiative.
- Thrives in an environment where priorities and focus are constantly evolving
- A high level of integrity; always ready to take on the next task & focused on the customers long-term success.
- Ability to cover flexible shifts
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid Salesforce GSuite Zoom Slack Notion etc
- A commitment to driving the Indeed Flex mission: to help people get jobs instantly
- $52000.00 - $65000.00 annual salary
- Medical Dental Vision and 401K
- Performance-based bonus totalling 8% of annual salary
- Access to Company & Employee Benefits
- 25 days PTO (prorated) Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
About Us
Were helping people get jobs by modernising the world of temporary work. At Indeed Flex we provide our community of Flexers with total control choice and ownership over how they work. Through our evolving technology were putting the power of work in the palm of peoples handsconnecting businesses with skilled vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether its hospitality retail or warehousing were building a more flexible efficient and empowered labour market for everyone.
Work Environment
This role offers a combination of professional office settings and on-site client the office you will work in a typical business environment with standard office equipment and software. On occasion you may be required to work at client locations which could include warehouse or logistics environments. When on-site candidates should be comfortable adhering to client-specific safety protocols and navigating large busy facilities. Flexibility in working hours and travel may be necessary to meet client needs including occasional work outside of standard business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Working 5 days in 7 on a Rota basis between the hours of 6.30am-10.30pm over 40 hrs per week (8 hour shifts) These shift lengths may vary depending on business needs. You will be required to work weekends.
Travel
This position requires minimal travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
Work Authorization / Security Clearance
None Required For This Position
EEO Statement
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
