Customer Support Analyst
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Support Analyst
RLDatix is on a mission to transform care delivery worldwide ensuring every patient receives the safest highest-quality care. Through our innovative Healthcare Operations Platform were connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Were searching for a North America based Customer Support Analyst to join our Customer Support team so that we can provide strong technical expertise to resolve customer issues across the full support experience ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills deliver concise technical guidance and contribute to continuous process improvements that enhance both team performance and customer satisfaction.
How Youll Spend Your Time
Manage customer issues from initial contact through resolution delivering clear communication timely follow-up and a positive customer experience.
Troubleshoot and resolve technical issues using structured troubleshooting product knowledge support tools knowledge base resources and established procedures
Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps workarounds FAQs recurring issues and resolved cases
Capture suspected defects recurring issues troubleshooting steps and solution paths so they can be reviewed escalated reused and used to support team knowledge sharing
Recognize customer impact urgency and escalation triggers then coordinate escalation handoffs by sharing clear case details troubleshooting history customer context and recommended next steps
What Kind of Things Were Most Interested in You Having
Previous experience in a customer support role for a software company ideally within healthcare
Proven success communicating effectively with customers
Strong troubleshooting and problem-solving skills
Sincere interest in learning new technologies support tools AI-enabled capabilities and product functionality
A knack for working collaboratively within a fast-paced customer-centric environment
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to .
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Required Experience:
IC
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
